Monthly Archives: August 2011

Naming A Day Spa

I am opening a spa, where I will be doing everything from massage to nails, reflexology and facials. I want my name to give a sense of well-being and relaxation. I would like to expand in the future, so a name that will go with me would be great. I don’t want it to be specific to one area of services I provide. Maybe a little catchy, but nothing that gives the sense that I’m not serious about my quality of service! I would like to add, that the appearance of the spa will be very clean and modern. White and black furniture, plants and sort of lime green accents.

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Jay’s Answer:

  • Ahh! Spa
  • Serenity Spa
  • Zen Spa

Add Quick Response (QR) To Your Marketing

Many Good Ideas QR CodeBy now, you’ve probably noticed images like the one on the left – a QR (Quick Response) code. A QR code is simply a two-dimensional barcode that can contain information (text, contact information, or even a website’s URL). To use it, take a picture of the code with your mobile phone’s camera, use a application to scan the image (for some phones, this step is automatic), and read the embedded message.

Generating QR codes is easy and free, using such tools as Kaywa’s QR-Code Generator.

Over the years, marketers have been trying to introduce a variety of technological gimmicks to attract attention. The advantage of a QR code is that it can contain a fair bit of information. The downside is it requires your audience to have access to a mobile phone camera and the motivation to immediately take action when seeing the code. Just like any call to action in your marketing, you need to provide a clear motivation to do so – otherwise your message is lost. In Japan and South Korea, people have been well-trained to use the QR Codes (even being used on grave markers).

Business With Passion QR Code QR codes are encoded with data redundancy, which allows for images to still be scanned if the original image isn’t intact. This feature allows you the ability to customize your QR codes – purposely adding your own logo or branding to a QR code to attract a bit more attention (you need to do this carefully to ensure that your customized QR code still works). Since our human eyes only see a bunch of black and white squares, we quickly skip over the image to get to images we can make sense of. By adding a logo or other additional visual, we provide a visual anchor to attract more interest.

QR codes aren’t be the solution to your marketing strategy – but it’s an interesting tool to consider using in your marketing campaigns. And because the information can be linked to a URL, it means their benefit can be measured and tested.

Transparency vs. Opacity

Is your business transparent?

Photo by Geoff Stearns

Do your market your business transparently or opaquely? A totally transparent business tells their customers where they get their raw materials, how they process them, their internal core values, and a clear statement of how they make money. Alternatively, an opaque business keeps secrets from their customers – their recipe, their innovation process, their markups, etc. How should you market your business?

It all comes down to your marketing story. If you want to charge your prospective customers a premium for working with you (special services, special customization, exclusive offers) – you’re better off marketing opaquely – since you’re trying to set your business off from the competition. You want to show your company has a secret “edge” that they cannot find elsewhere and can’t be duplicated. Such exclusivity is all about perception – making your customers feels special for having chosen to work with you. Examples of companies that market opaquely include: Coca Cola (their secret formula),  supermarkets (where the food comes from is their secret – or you need to trust their labeling), and Apple Inc. (technological and aesthetic innovations are kept highly secret until unveiling).

If instead you wish to showcase your values (how much your company cares about something), market yourself transparently. Show how every step of your product or service offerings is imbued with lots of forethought. Tell why each step matters to your company (and by extension, to your customers). Share your wins and losses to showcase your “humanity” – to show that your company is a natural branding of your clients’ lives. Examples of transparent marketing include: farm tours (meet who grows your food and see them do it),  Zappos (fanatic sharing/support about shoes), and LEED certification (for new construction – details all the steps necessary to build an energy-efficient home).

Opaque business marketing isn’t better than transparent business marketing (and vice versa). But ensure you pick the right type of marketing to appeal to your prospects to have them quickly trust your message.