Category Archives: Creative Business Ideas

Speak With Passion: Your Introduction

Introducing Yourself On Stage

(Photo by JUCCE)

Imagine you’re about to take the stage to give your short talk and you’re not (yet) a household name. Should you have someone else introduce you onstage or should you introduce yourself?

The “safe” way is to have the moderator or a friend introduce you, perhaps using a short biography you’ve written to help guide them. It’s safe because the audience already knows the person introducing you, and therefore presumably trusts them. The person introducing you can also lavish praise on you that would look egotistical if you did it yourself. But this introduction comes with serious costs: you’re not in control of the content, the delivery, nor the tone. And more importantly – it robs you of the opportunity to make your own first impression. Someone else has defined who you are and the content of your speech. In a way, they’ve stolen some of your “thunder” by sharing the limelight with you for these first critical minutes.

The “usual” way to introduce yourself is to recite the litany of your achievements. The idea is once people see your expert credentials, they’ll trust what you say to be backed by experience (and not simply opinion). This is also safe, because it’s what people expect. But this usual way also has major flaw: you’ve robbed yourself of the opportunity to make a dynamic first impression. You’ve taken the first minutes talking about you and not about what the audience is there to hear – something about them.

The Speak With Passion way is to start with a story that frames you. Let’s say you’re an expert on a radical new way to manufacture widgets. People have been building the widgets the same way for decades. It’s tried and true. In fact, it’s the industry standard and seen as a best practice by all the experts in the field. But you discovered something that wasn’t obvious at first glance, and spent the last five years re-inventing the process. You have some modest success, but all the leaders in the field see what you’re doing as either stupid or reckless. They don’t see what you see. So instead of introducing yourself with credentials, tell your audience about your “Aha!” moment five years ago:

“I’m a true believer in best practices, but I know one of ours is flat-out wrong. I need to share my insights with you because otherwise we’re soon all going to be dinosaurs. You see, five years ago I knew, like you know, how to build great widgets. I studied with the best and even won some notoriety. Business was good, but something bugged me about the process. I didn’t want to believe that I saw a mistake – because who am I to contradict the established way? But this is what I discovered…”

This format of self-introduction has some key points:

  • You make yourself an “everyman” instead of a “superman”. We’re used to hierarchy – the smarter, more powerful, richer, better looking people are at the top, and generally the rest of us look up to them. Instead of putting yourself on a pedestal, give your audience the opportunity to do so.
  • You make the focus your passion and not yourself. By focusing on what you’re interested in, your audience will naturally feel your passion and be excited by it. Remember that the audience doesn’t really care about you – they care about themselves. Take care of that need early on.
  • You share your epiphany as a personal story. You could tell people what they need to do differently, but that lecture format can come across as dry and boring. By sharing a story, you give your audience the gift of seeing the world through your eyes. They may reject your “aha”, but they won’t reject you as a person. Your personal story is also more memorable than facts or processes.

Instead of trying to sell people from the stage, share yourself with the audience in a way that they care about. The end result is something that benefits everyone.

Marketing In The Blink Of An Eye

Marketing In blink of an eye

(Photo by Jon Mitchell)

It happens so quickly. You meet someone at the print shop. You notice a flyer on a bulletin board. Colorful packaging catches your eye. An odor catches your attention as you walk down the street. A song plays on the radio. You click on a new link. Almost before you’re aware of it, you’ve already decided how you’ll react. How can this affect your business marketing?

  1. Realize you can’t influence everyone. You want only those people to pay attention who want need what you’re selling. So, first focus on these people. What do they look for? What problem are they trying to solve? How do they generally solve their problem? Are they visual communicators?
  2. Be consistent. In a blink of an eye we measure a number of inputs. But what catches our attention are things that are out-of-place (wrong color, wrong sound, wrong image, etc.). Either ensure your marketing message is totally consistent or ensure that you’re creating dissonance intentionally.
  3. Be honest. If you trick someone into a relationship with you (if only for a few minutes on your website, for example), they’ll remember you for all the wrong reasons. If you have something worth sharing, share it. If you don’t, don’t fake it – create something.

Since it’s hard to look at your own marketing efforts with fresh eyes, consider finding a peer to be your “focus group of one”. While it’s not a big sample, you’re looking for a gut reaction from someone whose professional opinion you value.

The 5 Keys To Unlocking Your Business Marketing

Unlocking Your Business Marketing

(Photo by Mike Baird)

Everyone wants to know the secret to magically attracting customers to your business. Maybe it’s the name of your business. Or your business’s website. Surely it’s the SEO (search engine optimization) of the website. Or the graphics. Maybe the tagline. The price is important. But maybe you need to do more Facebooking. Or Tweeting. Or LinkedIn networking. Email blasts? Hmm… so what’s the secret?

Start by thinking of your prospective customers having a set of locks that are closed. The locks are preventing them from solving their daily problems. They want these problems to disappear (or at least be fewer or more manageable). They’ve tried a number of ways to open the locks, but to no avail. Perhaps they even tried to smash the locks with a big sledgehammer. Still no-go. The locks are weighing on their lifestyle (or business abilities). If the problems are annoying enough, they’ll pay to solve them. This is where your marketing must begin.

Unlock Your Business Marketing

(Photo by macinate)

Key #1: Your marketing must answer the question “how can you help me solve my problem?” You’re not selling a product or service – you’re selling a solution. So, make it very clear who you’re helping, what problem you solve, how you solve it, and why they should trust you. Make it easy for a prospective customer looking around for solutions to easily identify that you’re talking to them.

Key #2: Don’t talk about you. We all tune out people who keep talking about themselves (me-me-me). So too with your marketing. Talk about your customers. Talk about people you’ve helped over the years. Talk about the results you’ve achieved. This helps your clients imagine trying on your offering and seeing the future.

Key #3: Use their language. If your clients use terminology acronyms, use them. If they use simple language, use it. Don’t try to be clever with your language – it won’t “ring true” to people looking to see if they can trust you for the right solution.

Key #4: Go where they are. If your potential customers search for specific terms, make sure your website is optimized (SEO) for these terms. If necessary, buy pay-per-click ads for these terms. If there are trusted portals that people use when starting their research, be listed there. If they watch television, create an ad for their show. If they read a specific magazine/newspaper, be listed there. And if you don’t know where they are, research first. Good research is cheaper than bad advertising.

Key #5: Measure your efforts. No matter how you think your efforts for key #4 (above) went, make sure you have analytics in place to help you understand how many people reacted to your message (or didn’t). By studying the results of your efforts, you’ll improve the effectiveness of your marketing efforts.

Summary: Great marketing starts not with something clever, but with a clear understanding of the needs of your customers. There’s always ways to add cleverness, but an off-target message will frustrate everyone.

What Will It Take?

What Will It Take?

(Photo by Chris Gladis)

There’s a phrase that you used to hear a lot from car salespeople, “What will it take for you to leave with this new car?” The phrase was overused and therefore much-parodied by comedians. However, the underlying thought is timeless for your marketing strategy.

“What will it take?” asks the person looking to purchase something to “show their cards” with the salesperson. Once the salesperson knows what the buyer needs to satisfy their concerns, then it’s a straightforward process to see if their needs match the offering. Respond to your customer’s needs.

However, directly asking the prospect is likely to get a lot of push back (“I’m just looking”) since you haven’t met your prospect “half-way”. If you’ve interviewed many of your previous customers you probably know some key “pain” points – perhaps they’re concerned about their appearance, or safety, or making more money. So instead of making the person feel “different”, show them that others had similar concerns and this is how you satisfied them. By making your prospective customer feel like part of a social group, they feel that their decision is therefore less risky and the “smart” choice.

If you don’t know what will change a “looker” to a “buyer”, you need to do your homework. Why do people purchase from your competition? What would make them want to switch to your offering? How much better is what you’re offering? Can you prove it?

What will it take for you to improve your marketing produce results?

Speak With Passion: Reboot Your Old Presentation

Rebooting Old Presentation

(Photo by Scott)

If you’ve been giving the same one or two speeches for awhile, how can you reboot your old presentation into something more passionate? It starts with 2 questions.

  1. Why are you talking about this topic? What’s the goal of giving this speech? What are you trying to achieve? Who specifically do you want to hear your thoughts? What action do you want them to take after hearing you talk? What’s the benefit to them for taking this action?
  2. What personally got you interested in this topic? You could be giving presentations on a number of topics, but somehow you’ve locked into this topic. What sparked your interest? Who first influenced you? What was your life prior to understanding this topic? What was your life afterwards? Who did you share this passion with? What did they think?

Question #2 will help provide you with some stories that your audience will be able to relate to. Remember, they don’t have the knowledge/experience you do, so you need to show them through your senses your “awakening”. The right story will help them see the before/during/after experience and give them a concrete story to remember.

Question #1 will help you tailor your message to your speaking goals. Knowing what you want to impart will help you select the right stories, the right words, and the right imagery. If you want the listener to actively do something, tell them exactly what you want them to do (and why). If this is a speech about learning, ensure you have a succinct summary to make it easy for people to remember and retell the gist of your speech.

No doubt rebooting your old/safe presentation won’t be easy and may feel awkward to you. Be patient. It’s worth it.

Multiply Your Business

Multiply Your Business

(Photo by Dan Previte)

Are you tired of being on the never-ending business cycle of: create new marketing materials, network, negotiate, get some new clients, and repeat? Does it ever feel that if you take a break from the cycle, you’ll never get any new business? When was the last time you were comfortably able to take a vacation and let your business make money in your absence?

If you’re selling widgets directly to consumers (or giving talks, or writing books, or building furniture, etc.), you only make money when you sell a widget. No sale, no income, no break. While you might enjoy selling the widgets, it’s clear what your future is: spending as much time making the widget as you do selling the widgets. While it’s rewarding to work directly with the people who are buying your widgets, you’ll be stuck selling widgets forever (unless you can increase the profitability of your widget sales).

Since selling one widget is no harder than selling 100 widgets, focus on leveraging your business energies. Instead of writing books, think of become a publisher of books (selling a collection of books to stores to sell). Instead of making movies, become a movie house (selling movies to others). Let others sell your widgets (one-at-a-time). Focus on selling a large number of your widgets for others to sell.

By diversifying into a business-to-business (B2B) sales mentality instead of a B2C (business-to-consumer) mentality, you’ll be able to smooth out your marketing cycles, and more easily make strategic decisions that will improve your bottom line.

Square Peg Marketing?

Square Peg Marketing

(Photo by Yoel Ben-Avraham)

If you’ve been struggling to market your product or service and are frustrated by your results, consider where the problem might be. You might be trying to sell your square pegs into a community of round holes!

In business marketing, as in much of the world, the 80/20 rule (“the Pareto Principle”) applies: 80% of your profit comes from 20% of your offerings. The key is to focus your efforts on the 20% that works for you. If you’re just starting out, you have no clue where the 20% is. You try new things haphazardly, hoping to get some clients. And if you get one or two, most business owners think, “Aha! I know where my 20% is!” And they stop innovating, they stop trying, and replicate the effort it took to get their initial clients. And in most cases, they fail. The early adopters (people willing to risk their time/money on your offerings) reflect a small subset of the general population. Early adopters are looking for the “next big thing” and tried yours. But they’re likely to quickly be bored by your offering, and are quickly moving on to another new thing, leaving you behind.

What you’re looking for in your marketing are longer-term and numerous results. A few early “wins” with adopters will skew your thinking. You want to find the “sweet spot” of your prospective clients – so be willing to realign your offerings to their needs. If you keep banging away at what initially worked, you’ll be stuck banging that square peg offering into your round holed customer base until one of you gets tired with the other.

Speak With Passion: Start To Write Your Speech

Writing a Speech

(Photo by Leah Jones)

Now that you’ve clearly identified the goals of your talk (3 questions) and clearly articulated your audience’s “message”, how do you start writing your speech? Since your audience is only likely to remember the beginning and end of a speech in detail, focus 75% of your efforts on the opening/closing of your talk.

The opening will set the expectation for the audience, so don’t waste your opening time thanking people, cracking a joke, or even a brief self-introduction. Hook your audience with an exciting story that they can relate to, that they can envision themselves experiencing first hand. Once people are captivated, then take them on a journey with you (and let them know where you’re heading with your presentation, so they don’t have to guess).

The middle of the speech should continue the opening’s promise of tone/direction. Support your speech with appropriate simple graphics. Slides of images or single words. These images should reinforce your message and give an opportunity to make your abstract words into something visually concrete.

The end of the speech should arrive gently. You want your audience to feel that the “end is near” and that they need to pay attention to your summary/conclusion. It’s disheartening to see a speech end (what feels like) suddenly and the audience scrambling to ask each other for what the speaker just said. Recap the journey you took and remind them of some of the highlights. If you can, provide a final image to lock your presentation around.

Remember that’s it’s better to leave your audience asking for more. Share your best stories. Your best images. Your humanity. Your passion.

Your Marketing Numbers

Marketing Target Numbers

(Photo by Dave Bleasdale)

Ultimately your business is about numbers: income, costs, profit, sales, and referrals. But what numbers should you focus on based on your company’s goals?

If you’re just starting your business, you’re trying to unlock the magic formula for attracting clients. You’re not quite sure how much to charge or how much time you’re spending on your various business tasks. All you know is you need more sales. So you try different marketing messages, advertising to different niches, update your website, etc. You do more of what’s working and eliminate things that don’t. It’s a real-world experiment, and you’re keeping track of your bank balance (since you’re likely spending more than you’re earning).

As you grow your business, you’re optimizing your systems. You’re measuring the true cost of your product/services, your profit margin, and your return on your investment/time (for each business activity, including face-to-face meetings, networking events, etc.). By knowing the lifetime value of a new customer, you’ll be able to know how much you should bid for pay-per-click ads or pay for additional traffic.

If you’re seeking investors in your business or are interested in selling your business, others will care about: cost per customer acquisition, profit per sale, and annual sales. These numbers will provide them the financial bottom-line information necessary to decide the investment risk and likelihood of return.

Even if you’re not a “numbers person”, as a business owner you need to keep focused on your key indicators. You’re in business to make money. By focusing on these numbers you’ll be ensuring your long-term viability.

Facebook Marketing Strategy

The benefits to an award-winning business

(Photo by Sean MacEntee)

1 in every 13 people on earth are on Facebook. In the United States, over 70% of the internet users are on Facebook. If you haven’t already created a page for your business on Facebook, you’ve strongly considered it. But do you know how to use Facebook for your business marketing?

First, here are the standard basic steps to get you started:

  1. Create a Facebook page for your business, brand, product, or cause using the standard templates.
  2. Create a “vanity” URL to better brand your page.
  3. If you already actively blog, connect your blog’s feed to Facebook using tools described here.
  4. Get people to “like” your business. By having someone like your business, your business shows up on their Info page – which is a “public vote” for your business. Give people a reason to “like” or “friend” your page – For example, create information that only fans can see on Facebook.

If you’ve done all four of these steps, you’ve basically recreated some of your website’s information on Facebook. That’s good if people are searching for you on Facebook, but otherwise, you haven’t leveraged the “social” aspect yet.

“Social” is about a conversation between you and others. Not a one-way speech. Not trying to sell people anything. It’s about listening to what people are saying and occasionally sharing something remarkable. Think of good social media skills as akin to being a great cocktail party guest – by being at the party, everyone is richer for the experience. That means, don’t try to sell. Instead, try to introduce people to others, knowledge, and interesting ideas. Try to make others’ lives better. That’ll make you someone worth paying attention to.

But what makes Facebook a better social platform for marketing? Two things: Facebook Ads and tagging. Because Facebook compiles so much information about each user, it allows a very fine granularity for targeting your prospective customers (for example: newly engaged, newly divorced, newly employed, newly moved, interested in certain clubs, etc.). But tagging is where you can spread your message for free, if done right. For example, let’s say you want to release your new case study. You’ll likely send a press release and feature it on your website/blog. But you can also tag the individuals featured (with their permission, of course). Tagging gets your message in front of their friends – and this is the magic. Before you might have to ask others to post a blurb about something you did that featured them. Now, you’re basically given the opportunity to post on their “channel”. Don’t abuse this privilege, but do think about how to feature others to spread your message. A true win-win.


Warning: Don’t use Facebook in lieu of your own website. If you read the fine print, Facebook has the right to shut down your Facebook page at their whim. Also, be careful what you upload to Facebook (from Facebook’s Terms of Use):

For content that is covered by intellectual property rights, like photos and videos (IP content), you specifically give us the following permission, subject to your privacy and application settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Facebook (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.