Business With Passion: Carola Detrick

In Brief:

Carola Detrick grew up in a small suburb near Frankfurt, Germany where she attended both the University of Frankfurt and University of Muenchen. Soon after, she launched the HCL Leather company. In 1993, she started the non-profit organization Meals of Marin in her home kitchen. Since then, she and her staff of volunteers have cooked for and home-delivered over 900,000 appetizing, healthy, home-cooked meals to people with life threatening illnesses living in Marin County, California.

Email: c.detrick@mealsofmarin.org
Website: www.MealsOfMarin.org
Phone: (415) 246-8024

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Oceanfront Boutique Hotel In Barbados Tagline

We are redesigning our website and brochures and our old tagline (Home away from home) is so outdated and overused and I really need to come up with a new one.

Location: St. Lawrence Gap, Barbados
Best selling points: amazing view, outstanding service, numerous bars, restaurants and nightclubs within walking distance. Studios and suites all oceanfront

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Jay’s Answer:

  • Wake Up To Amazing Views
  • Relax. Rejuvenate. Recharge.
  • Come For The View. Stay For The Convenience.

A Tagline For A Cargo Company?

Need a tagline or slogan for next years calendar for www.datelinecargo.com

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Jay’s Answer: Here are some ideas to play with:

  • Moving Heaven And Earth For Our Customers (connecting with cargo/freight-forwarding)
  • We Have Your Packages Covered From Albania to Zambia (protection/world-wide)
  • We’re Not A Freight Of Any Packages (humor)

Remember My Company?

Scene from a party.
Photo by disco | modjo

We’ve all been to a party where we remember someone’s face, but not their name. Or their name, but not their “story”. Or their “story” but not what they look like. We even have language for it (“good with faces”, etc.)

So why is it that when we launch a business we’re so focused on the perfect business name? Or the perfect tagline? The goal of any name, phrase, or image is to be remembered (when the time is right by the prospect). We forget that not everyone remembers what we tell them. To usual way to help them remember (in business) is with emails, advertisements, direct mail, etc. That’s somewhat useful, since people are barraged with information daily, and reminding people keeps you “top of mind”.

Consider that a business’ image is much like a person’s image. Both have names. Both live somewhere. Both have stories about themselves. Instead of a face, a business has a logo. Therefore, the next time you create a marketing effort, ensure that you are tickling all your prospects’ brain cells: visual (logo), logical (name), and context (stories). If you want to tickle more brain cells, engage more senses: smell (like Abercrombie’s stores), hearing (a jingle), or even touch/taste (something tangible). That’s why the best marketing engages the brain’s ability to recall not just facts but sensory memory (“The sound of a light rain on an autumn night” or “The first bite of an imported dark chocolate bar” or “The new car smell”).

Ogilvy on Advertising

Buy Ogilvy on Advertising“Pretend you started work this morning in my agency, and that you have dropped by my office to ask for advice. I will start with some generalities about how to go about your work. In later chapters I will give you more specific advice on producing advertisements for magazines, newspapers, television and radio. I ask you to forgive me for oversimplifying some complicated subjects, and for the dogmatism of my style – the dogmatism of brevity. We are both in a hurry.”

So begins David Ogilvy (the creative head of Ogilvy & Mather) in his classic book, describing in plain language what it takes to create great advertising and lead an organization. He also includes lots of advertisements that work – with a description of why they were effective.

In chapter 2, he provides the following key advertising points:

  • It doesn’t always work. The wrong advertising can reduce the sales of products.
  • Do your homework. Read everything you can about your client’s product with an eye toward what promise would most likely make someone buy their brand.
  • Position your product. Make it clear who the product is for and what it does.
  • Brand image, which is comprised of name, packaging, price, style of advertising, and the nature of the product.
  • The big idea. Big ideas make products stand out and be remembered and are truly rare. Nowadays people hope that outrageousness will suffice for “big idea” (think Superbowl advertisement). Instead, here are 5 questions to ask:
    • Did it make me gasp when I first saw it?
    • Do I wish I had thought of it myself?
    • Is it unique?
    • Does it fit the strategy to perfection?
    • Could it be used for 30 years?
  • Make the product the hero. You want the advertising copy to clearly solve the audience’s problem (“save the day”).
  • The positively good. You don’t have position your product as superior to your competition. If the consumer feels certain yours is good and uncertain your competitors is, they will often buy yours to be safe.
  • Repeat your winners. Just because you’re tired of an advertisement, doesn’t mean your audience is. Make your choices based on data, not feelings.
  • Learn from direct response. Since direct response writers focus on what works in writing copy, do what they do (unless you have a proven solution that’s better): longer commercials, broadcast late at night, and use long copy. The best advertisements sell the most.
  • The cult of creativity. If it doesn’t sell, it isn’t creative. Don’t strive for originality at the expense of what works.

In chapter 7 he gives details of what works in print advertising:

  • Start with a great headline. Include the brand name. Ten or fewer words. Make it contain news (something new about the product). Make it specific (more memorable). Put it in “quotes” to increase recall by 28 percent. If you advertise locally, put the name of the city in the headline. Make it obvious – don’t use double meanings to be clever.
  • Photographs produce better results than illustrations (but photographs don’t always reproduce well). Make the image arouse the reader’s curiosity. Show the end result of using the product. The most common effective imagery? Cute babies, cute animals, and sex appeal. The gender of the person in the ad should be the same as the target market (people want to identify with the image). His two favorite layouts: a large photograph (3/4 of the ad) with a brief headline and up to 240 words of copy and a narrow photograph (1/4 of the ad) with a longer headline (up to 20 words), a subheading, and 600 words of copy.

If you’re looking for ideas for your own advertising or marketing, have a copy of this book at-hand to inspire you.

Is New+Improved Better?

New & Improved ImageYou’ve probably been taught that the phrase “new and improved” are strong words to place in your marketing copy. People are supposedly always looking for an edge, so getting the newest thing will help them better. From the customer’s perspective however, does newer = better?

Newer might be a restyled product, additional features, fixed bugs, or brand new technology. But what are your customers looking for? Your past clients are looking for a reason to upgrade: what did they purchase from you in the past that’s now obsolete and would necessitate them to buy from you TODAY? (Aside: the goal is to convince someone that the new widget that they recently purchased is now old, and they need to toss it and get the newest best thing is well described in the new documentary film Objectified). Your prospects appreciated that you’re evolving your offering to make it cutting edge.

But is newer better? Only your customers can judge better. From your perspective, it might be cheaper to produce your new offering or newer makes you more competitive with your competition. From your customers’ perspective, does the new offering save them money? Does it really improve their quality of life? Does it remove pain from their body or psyche?

Most marketing focused on “new and improved” tries to keep the customers on the endless treadmill of buy new, discard old, and give them a psychological boost with something “new and shiny”. But to be a truly world-class marketer, your “new and improved” should sell itself with concrete reasons to own it. Do your business (and customers a favor): truly understand what they need, why they need it, how they use your offering, and how you can help make their lives better (even if they don’t know it yet).

How To Find Work In Gaming Industry?

I want to work in the Marketing/PR or Product Management field in the gaming industry. I had a plan in doing video game testing seeing though there is a high demand for testers, this was so that I could get a feel of the industry and network toward PR or management. Any suggestions?

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Jay’s Answer: If you want to do video game testing because it’s rewarding to you, do it. Don’t do it to get an “inside peek” because if you’re not enjoying what you do, people won’t see you as someone special.

Instead, do informational interviews. Identify companies that are interesting. Read everything you can about what the company has done, is doing, and is planning to do. Play their games. Then, contact people who do what you want to do at that company and ask them for 15-30 minutes of their time. Come prepared with specific questions and listen well, and write a personalized thank you note. Keep in touch with them to ask them more questions and network with them into the future (if necessary/appropriate).

Tagline For A Recruitment Agency

I’m needing some help developing a tagline/slogan for the recruitment agency that I’ve owned for 13 years. We are revamping our logo and would like to add a tagline …something catchy and fresh but appropriate as well. BioMed Search Group is the agency and as the name implies, we recruit for biotech, medical device and pharmaceutical companies. Our forte is sales, management and marketing positions and the focus of a tagline needs to be the client companies who pay for our services. We want to convey to our customers that they can count on us to do a great job in understanding their business/needs and then in the most professional and timely manner bring them the exact talent they are looking for. I have been trying to wrap my brain around this task and have come up with a couple fairly lame ones … A hire power! and …where opportunity meets its match! Neither are great or very inspired. I’m looking for some ideas or creative inspiration. Thanks

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Jay’s Answer: You’re right – the ideas you have so far aren’t very inspired. The key to a great tagline is conveying a key benefit to your target market in just a few words.

Here are some ideas to try on:

  • We Only Find The Best Candidates
  • Placing Sales, Management, and Marketing Expertise Since 1996
  • Any Of Our Candidates Would Be Great For Your Business.

Tagline For Children Event Planning Biz

The event planning business is called “Little Lamb Events”. We specialize in creating themed events with character hostesses (e.g. princess parties) and we do everything from planning, managing the details and party activities to cleanup. The company name indicates we have children celebrations so I’m looking for a tagline that is simple but also captures the essence of the company. Buzz words for the company are: imagination, memories, creative, unique, sophisticated, celebrations, planning.

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Jay’s Answer:

  • Sit Back And Enjoy Your Children’s Party
  • No Fuss, No Stress, No Headache Childrens’ Parties
  • Childrens’ Parties That Kids & Parents Love