All posts by Jay

Need A Name For A Handyman Service

I am starting a handyman/home repair business. I live on an island and mostly deal with vacation rentals. (out of the area owners) So I would like a name that is memorable most importantly. Owners come here once or more times a year and they always have home repair needs. I want to be the guy they call when they need someone. (obviously) Phone books change and are becoming outdated. I want a name that will stick with them even when they are gone for months at a time. We have a lot of names like Crusty Crabs and Captain Jacks, etc. It could be something island-y but doesn’t have to be. I just want it to be something people won’t forget. The main part of my business and why I am still in business is that I show up when I say I’m going to and most of the work that I do is fixing what somebody else had fixed and did it wrong.

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Jay’s Answer:

  • Islander Handyman
  • Out-Of-Sight Handyman
  • Pine Island Sound Home Repair
  • Worry-Free Vacation Handyman

 

Need A Fun/unique Name For A Geography Club

I just got back into the consulting business and one of my first assignments is to help a travel agency create a geography club that it will be hosting to help students learn and enjoy geography from a different perspective – travel. It is an outreach project that the owner strongly believes in. She wants a catchy name – not the normal, boring “Geography Club” that sounds like prison time in school. I’ve come up with “Globetrotters”, “Voyagers”, and stuff along those lines, but it’s not what she wants. Ideally she’d like an acronym but my brain isn’t working that way now. I’ll take any and all creative ideas!

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Jay’s Answer:

  • Where In The World?
  • Travel The World
  • Students Who Explore Latitudes & Longitudes (SWELL)

 

Need Name For Yoga Teaching Business

I am a certified yoga instructor and would like to market myself to teach one-on-one private lessons or small group lessons in someone’s home. I need a catch name/tagline to put on my business cards rather than just my name. Any ideas?

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Jay’s Answer:

  • Yogini At Your Door
  • Yoga, Delivered
  • Yoga Everywhere

 

Need A Tag Line For A Medical Device Company

We are a private and independent medical device distributor that represents high technology medical devices that make a difference to people’s lives. We are across a broad spectrum of categories.. We recently came up with “people live better lives because of what we do”. We like this, but it is too long to use in marketing collateral like business cards at letterheads etc. Any ideas????

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Jay’s Answer: You could rework your tagline to: We Make People’s Lives Better

Tagline for Technical Translation

I am looking for a tag line for a technical translation company whose core value is building stable employment for the employees through solid relationships with their customers.

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Jay’s Answer:

  • We Ensure Everyone Understands You
  • Quick & Accurate. Long-Term Satisfaction.
  • Technical Accuracy With a Personal Touch

Learn From No

Learn From No Marketing

(Photo by Steve Boneham)

Congratulations! You got the courage to pitch a new proposal that you arranged with a prospective client that you cold-called. You give a strong pitch. You watch your client smiling and nodding along with you. And when it comes time to ask for the deal, you hear a “no”.

Quick Quiz: What do you do next?

A) Quickly leave. After all time is money, and trying to convince someone who’s not interested won’t make a whit of difference.

B) Repeat yourself. You know that you have the best value in the market, and the person sitting across from you likely doesn’t “get it”. So, repeat your key points and try to convince them that their “no” is wrong.

C) Ask why. You can’t satisfy someone’s needs if you don’t know what they are.

You should ask “Why did you say ‘No’?”. You’ve already invested your time and your prospect’s. If you leave without understanding what you missed, you’ve truly wasted your time. Learning from no’s will improve your presentation (even if you can’t satisfy their need) and fine-tune your marketing effort. When we hear a “yes”, we seldom think to dig deeper – we just think that we should repeat our actions and we’ll get another “yes”.

By asking for an explanation for a no, you create a dialogue. Up until now, you’ve probably been in selling-mode – a straightforward presentation when you tell what you have and wait for the yes. But by creating a dialogue you can better gauge your prospect’s true needs, timing, and budget. You might not win the sale today, but you’ll leave the door open for the possibility of re-connecting, and re-presenting a more appropriate offer to your client.

It’s not easy to keep going after your hear “no”. We’re trained to think that a “no” reflects badly upon us personally. Remember that someone else’s “no” may become a “yes” after we learned from our interaction.

(Aside: If you’re having problems getting to hear a “no”, read my previous article: Go For No.)

The Rare Find

The Rare Find Book Cover

The Rare Find is about identifying (and then hiring) people who are exceptional. If you’re an employer looking for a better way to attract and interview “stars”, this is a great read. However, many of the ideas contained are also ideal for marketing your business as well as for your own job application.

Exceptional talent isn’t always obvious. If someone did a similar task for a previous employer, then it’s possible they may be able to repeat their success. However, sometimes the true skill is really an aptitude that isn’t easily taught, and is instead found in related fields (sport competition, military training, improvisational acting, debating, etc.).

Dr. James Weiss (associate dean at Johns Hopkins) seeks to get to the root of a medical school candidate’s character by asking applicants to answer questions about their rewarding experiences, overcoming adversity, areas of pride, and moments of exclusion. These same questions can be asked of your job applicants, but the answers are also great fodder for developing a compelling “About Me” bio for your business.

Champions do three things right: they take a lot of small risks, they make the most of their fortunate hunches, and they let go of mistakes before these become ruinously costly. These same personal qualities can likewise be applied to your business: keep learning and keep evolving. Focus on the question “What can go right?” and not “What can go wrong?”

Resumes of some exceptional talent don’t necessarily look typical. There may be a number of seemingly unrelated jobs and talents. People may leave jobs after a relatively short time because they weren’t challenged. They seem to bounce from thing-to-thing and never “grow up”. But these people are developing a breadth and depth of experience that your typical employee doesn’t have. And the best have “grit” – the ability to persist (and in some cases, thrive) in the face of daunting challenges.

Interviewers tend to also not know how to interview people well. They tend to want to ask “safe questions” and hear about successes. They want their applicants to be clones of others that are already employed (so they’ll fit in easily). Interviews don’t actually test the ability of an applicant to do the job – just the ability to sell them self.

If you’re trying to grow your team (or non-profit), ensure you create big, shared goals. Big goals keep talented people ever-striving. Shared goals keep teams cohesive. Stories about these goals will help instill a deeper culture, and give new team members a way to grasp the depth of the shared values.

If you’re trying to attract new employees (or even clients), consider a contest that’ll attract the right people to enter. Passionate people. Smart people. Under-challenged people. People from across the globe. A contest will create a community of like-minded members for you to communicate with (or hire), and at a fraction of the cost (and time) you would normally take to attract this tribe.

There’s no guarantee that your exceptional talent (or business) will necessarily be highly rewarded by following these ideas. But you’ll be better positioned to be noticed when the time is right.

Pure Marketing

Marketing Pure vs. Hybrid

(Photo by Tyler Howarth)

Let’s say you’re selling a product (or service) that you’ve branded as 100% pure (based on ingredients or functionality). Sales are down. Is now the right time to introduce a new “hybrid” product (or service)?

Whenever you introduce something new, you’ll get fresh eyes – people who are looking for something new/interesting/tasty. These new eyes may convert into new customers (and perhaps new rabid fans) as well. But your gain of new customers means that you’ll likely lose some of your old/familiar/trusted customers.

Whenever you sell a product that’s “pure” you attract a couple of different groups of people: idealists – those that are looking for the minimum product that they need (no extra fluff or risk) and people susceptible to allergic reactions (the extra ingredient actually causes problems for them). Both of these groups of people can become staunch fans – since they know how rare it is to find “pure”. As a manufacturer, it’s so tempting to add additional ingredients to: save money, increase flavor, or differentiate it from the competition.

When you hybridize a pure product, you’re likely to damage your brand promise. Before you guaranteed that things were simple, pure, minimal, and efficient. Now, you’re backtracking on your promise. Maybe you hedge your bet, and offer both a pure and hybrid product. But now your hardcore fans may not trust you – maybe your organic and pesticide-treated fruit will get mixed up. Maybe your all-beef products will become tainted with pork. Or your pure chocolate bars will be exposed to peanuts. Suddenly your “guaranteed pure” brand is less “safe”, and your trustworthiness (whether rightly or wrongly) is at stake.

There’s nothing wrong about evolving your offering to grow your business or better target prospective customers. But your offering must fit with your “brand umbrella” – people need to know what you stand for (and why). If you need to experiment with new offerings, consider starting a new brand (with a new brand promise). You won’t have the benefit of leaning on an existing well-known name but you also won’t be sacrificing your “old” for something “new”.

Name My Dental Lab

I want to start a dental lab, can u please suggest a name on Alphabet “E”.

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Jay’s Answer: Choosing a business name limited by a specific letter makes no sense to me. Why? Because your business name, the name that you want people to remember, should be associated with a clear benefit you offer your target market. For example, “Alice Springs Dental Lab” or “Western Australia Dental Lab”. If you’re absolutely sure you want the name to start with “E”, then I suggest going through the “E” section of your dictionary looking for adjectives that might be of interest (for example: easy, elegant, efficient, etc.) and combining them with the words “Dental Lab”.

Unique Ideas For The Classroom – Where To Begin?

I have created some very good and unique ideas for education/ elementary level. I have developed specific songs and dances to be used in the classroom to enhance learning. (Particularly in social studies) The children had fun with the lessons, learned the material quickly, and retained it!! I have been teaching for 19 years and would like to share/ sell these ideas. Why should only a few children benefit? I would like to make a DVD and market it. Where or how do I begin???

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Jay’s Answer: It sounds like you have some experience with one classroom using your materials to great success. The next step would seem to try this in multiple classrooms to ensure it works well and “test out” your material. So, one suggestion is to create a “first edition” of your materials and offer them for free to a local school district to use (in exchange for you watching how the kids use it, and with the ability to get footage of them using it for promotional materials). With your “first edition”, also create a series of shorter videos and upload to social media sites (YouTube, etc.) to simply showcase your ideas. If you have the funds, hire some SEO experts to help you get more views and traffic to your website (you’ll need one of these, too) and FB/Google+ pages. Finally, consider showcasing your program at national/regional/local elementary school conferences (such as the NCAEE, NAESP, etc.).