Category Archives: eMarketing

Alternative Video Email

I have been using a video email service for a couple of years. It allows me to dash off a note with my laptop to a customer or prospect. Many times this contains information that is confidential, so I have been to use a redirect such as youtube posting for the entire world to view. The problem is the service I have been using has no customer service number. Now the site is not working and I have sent 8 emails with no response. Another one bites the dust? Do you have a suggestion or experience with a similar service that is easy to use, private and allows the attachment of documents plus an email message?

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Jay’s Answer:  A few suggestions:

  • http://www.getresponse.com/features/video-emails.html
  • http://www.benchmarkrichmedia.com/
  • http://www.flimp.net/video-email-marketing.php
  • http://www.bombbomb.com/features.html

What Are The Best Practices Of Web Video?

We’re developing a greater online focus of content marketing. This will include online video in hopes that it will generate a positive experience by adding value to the user’s business.

I’m trying to find some research or specific best practices as to what format is best for the web experience. What is driving my search is there is a preference within the powers that be for well produced segments – almost a news report style – for our video. I suspect this is unnecessary and may even hinder the user experience. My thought is video should rarely be over 2 minutes and should be relentless on its focus on the content, not the production.

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Jay’s Answer:  If you’re thinking of video, make sure you have a visual message.  Not all messages are visual (some are better in writing, some simply spoken) and not all spokespersons are video-friendly.

#1 – make sure you have great audio. People will put up with a grainy visual if the sound is crisp.

#2 – make sure that the video plays quickly for casual viewers. If it takes “too long” to load/play, people won’t wait.

#3 – shorter = better. If you have a lot of information to convey, try doing smaller chunks that string together (but could be played out-of-sequence).

#4 – closed captioning support for people with hearing difficulties

#5 – as in all forms of communication, keep the message simple (and easy to follow). Tell what you’re going to talk about, talk about it, and summarize. Too much information = overload.

#6 – if you have to choose between (for budget reasons) a great looking video and a well-scripted video, choose the well-scripted. While eye candy is sexy, it’s also easily forgotten.

#7 – great results don’t require big budgets, but do require a creative team who understands your message, your needs, your budget, and the technology.

How To Hire an E-marketing Expert

E-marketing is new to our company, therefore we have no “experts” on staff. We are looking at possibly hiring a candidate that claims to be a webmaster in programming and expert in e-marketing on his resume.

I’m looking for some interview questions (and answers) to ask the candidate to determine his true skill set and knowledge.

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Jay’s Answer: For the e-marketing aspect: Ask for ROI for past campaigns they’ve worked on. How much time was spent? How much money? What was the baseline? How did they measure how the campaign affected their bottom line? What worked (and didn’t)?

As far as webmaster role: The major cost for a website isn’t in building it, but maintaining it. Ask how they keep the costs down, and allow distribution of information (so that they’re not the only guru who knows how to do the “basic” things – like add content). Ask them about the various technologies in use (for example, Flash, CMS, HTML5) and which is best for what tasks.

Need Women’s Social Networking Group Name

Name needs to be memorable so peeps remember it. And a unique name so I can get a .com and .net . The group has events for women and we meet in person to try new things and make friends, women 21 plus yrs of age. It is not a non profit and I’d like it to be nationwide eventually.

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Jay’s Answer:

  • Ladies2Ladies (.com and .net both available)
  • LadiesWhoNetwork (.com is up for deletion, .net available)

Add Quick Response (QR) To Your Marketing

Many Good Ideas QR CodeBy now, you’ve probably noticed images like the one on the left – a QR (Quick Response) code. A QR code is simply a two-dimensional barcode that can contain information (text, contact information, or even a website’s URL). To use it, take a picture of the code with your mobile phone’s camera, use a application to scan the image (for some phones, this step is automatic), and read the embedded message.

Generating QR codes is easy and free, using such tools as Kaywa’s QR-Code Generator.

Over the years, marketers have been trying to introduce a variety of technological gimmicks to attract attention. The advantage of a QR code is that it can contain a fair bit of information. The downside is it requires your audience to have access to a mobile phone camera and the motivation to immediately take action when seeing the code. Just like any call to action in your marketing, you need to provide a clear motivation to do so – otherwise your message is lost. In Japan and South Korea, people have been well-trained to use the QR Codes (even being used on grave markers).

Business With Passion QR Code QR codes are encoded with data redundancy, which allows for images to still be scanned if the original image isn’t intact. This feature allows you the ability to customize your QR codes – purposely adding your own logo or branding to a QR code to attract a bit more attention (you need to do this carefully to ensure that your customized QR code still works). Since our human eyes only see a bunch of black and white squares, we quickly skip over the image to get to images we can make sense of. By adding a logo or other additional visual, we provide a visual anchor to attract more interest.

QR codes aren’t be the solution to your marketing strategy – but it’s an interesting tool to consider using in your marketing campaigns. And because the information can be linked to a URL, it means their benefit can be measured and tested.

Getting Comments For My Blog?

Is there a better way to initiate comments on your blog as opposed to simply asking for them at the end of the post?

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Jay’s Answer: Reciprocate with other bloggers. Post comments on their blogs. Contact them via email and ask for their comments on your blog (pick a specific article that you think would be of interest to them).

How To Brand My Virtual Conference?

We are 30,000+ members information technology association, which needs to brand a new online conference for next big thing after internet. The event is considerably new entrant to already crowded space, but inaugural event was a great success. I faced this issue when we ordered banners and also printed materials and other stuff. Perhaps this information could be useful during logo re-work and articles writing.

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Jay’s Answer: Since the space is crowded, you need to showcase how your technology is better/different. As for a phrase, how about “Be There Now” (which plays off the spiritual phase, “Be Here Now”)?

150 Million People Can Be Wrong

Crowd Scene
Photo by PictFactory

According to Twitter, 150 million people generate 1000 tweets (a 140-character message) per second. That’s a lot of short messages – but where’s the benefit to you or your business?

I’ve been recently experimenting with social media, and there’s a lot of people who follow thousands of people (get their tweets) and likewise large numbers of people who have thousands (or millions) of followers. Because of the volume of messages, information is seldom read, or if it is read, seldom retained. Oftentimes, the message is retweeted (resent) to others. As I always advise my clients, focus on the ROI (return of investment) of your efforts. If you’re trying to disseminate information – measure not how many people follow you, but how many people act on your message. Likewise, measure how much benefit you gain from following others, reading their messages, and retweeting. If you don’t know the ROI, stop and develop a plan to measure it. Otherwise, you’re developing an activity that can gobble up your free time by giving you a sense of had done something significant.

Our culture tends to not value not-doing. If you’re not checking your email, Facebook friends, Twitter feed, blog, etc. you’re not “keeping up with the latest information”. We tend to forget that networking with others can spark great ideas, but the ideas need time to ferment in our minds to create “aha” moments. If you value creativity, take time away from the electronic “twitch” to check your messages, and give yourself the gift of quiet time to allow your mind to create amazing insights.

A related great article: Peter Bregman’s recent article, Why I Returned My iPad.

Men And Online Shopping

I’m in the process of setting up an online store directed towards men. Do men buy online for women and other people in their lives? In other words, who are the real online shoppers?
The premise was to have a site where men could purchase gifts. Many of the women I know do not feel the men in their lives purchase suitable gift items, and lack romance.

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Jay’s Answer: Instead of directly selling the products, why not create a website that lets the visitor fill out a survey, produce a customized list of items (with referral links to the products to trusted merchants) based on your recommendations? It’ll allow you to focus your business on recommendations, and not stocking products and make money on each referral.