Category Archives: Book Reviews

Madscam

MadScam“People don’t read advertising – they read what they are interested in. And sometimes, it happens to be ads.”
– Howard Gossage

George Parker ‘s very strong opinions on advertising are detailed in his latest book (subtitled “Kick-Ass Advertising Without the Madison Avenue Price Tag”). He rants about the way businesses generally do advertising, what’s wrong, and how to do much better (without spending a lot).

First, if your business foundation isn’t strong (poor quality of service or product), fix it. Spending time and money to create an ad only to have more people dissatisfied by your business isn’t a good idea.

To create a good (or great) ad, you need three things: information (your unique selling/value proposition – USP/ UVP), time (to craft), and money (to spread the message).

Some of his questions to help you craft your USP/UVP include:

  • Are you unique?
  • Can you positively prove it?
  • If you’re not unique, are you better at what you do than the competition?
  • Do you provide provable quality?
  • Do you provide value?
  • Are you totally reliable?
  • Do you give the impression you’ve been around for a while?
  • Do you have solid and reference-proof case studies?
  • If you went out of business tomorrow, would anyone, apart from you, your mother, your dog, and your investors care?

“The consumer isn’t stupid, she’s your wife.”
– David Olgilvy

Great ads aren’t full of clich?©s or say “me-too”. They are edgy ads full of true, useful information (USP/UVP) about your product (or service). They are well targeted. The standard axiom of “it takes 7 impressions to get noticed” are baloney – all it takes is one great ad to get noticed, and hammering a dumb message over and over is insulting to the reader.

Besides discussing when it’s appropriate to create print, radio, television, and online advertisements, he tells how (and who) should create the ads. He’s not a fan of doing it yourself with in-house talent; he strongly believes that you should almost always use a consultant / freelancer (like himself). When creating ads, use “tissue sessions”: a simple idea is shown and you brainstorm the contents with the ad-creating talent.

“I know that half of the money I spend on advertising is wasted.
Unfortunately, I don’t know which half.”

– John Wanamaker

He concludes that you must measure the result of your advertising. When someone new contacts you ask, “Where did you hear about us?”. Use tracking codes or special ad-specific offers to help isolate which ads produced which results. Without measuring, you have no clue if you’re wasting half your money (or more).

Persuasion: The Art Of Getting What You Want

Persuasion: The Art of Getting What You WantDave Lakhni’s book describes the fine line between the art of persuasion and manipulation (Dave was raised in a cult – he’s well-studied in manipulation and has applied his knowledge effectively in business.) While a manipulator attempts to get you to do something you wouldn’t normally do, a persuader tries to get you to choose them over the competition.

A business that’s simply trying to say “pick me” would be using persuasion. A business that’s trying to convince you that your life isn’t complete without buying something from them is manipulating.

Having someone detail the steps to persuade is a bit creepy, since they are using psychology to cause a change in someone else (rather than use it to understand yourself). However we all know that without clients you have no business.

The core of his book is his formula:

Position + Presentation * Influence = Persuasion

Position is the combination of your persona (your background, clothing, grooming create a savior mentality), your audience (how well-matched they are to what you’re selling), and the content of your story.

Presentation is how you tell your story (rapport, familiarity, words, props, relevancy, non-verbal cues, and image of success)

Influence is the psychology behind the presentation (time-sensitive, like-ability, trust-building, confidence, and accountability).

The business gem in book is the “Persuasive Advertising” chapter. Using the techniques in the book, he shows how to craft a story that’s well-targeted and has a moral to cause the reader to take action. It’s more than simply the USP/UVP (unique selling/value proposition) – it’s the USP/UVP with a persuasive story.

Pop! Stand Out In Any Crowd

Pop! Stand Out In Any CrowdIn her latest book, Sam Horn’s describes some great creative business marketing wordplay techniques for getting your product or service to be noticed and stand out from the crowd. Her book is focused on creating a less than 60 second “opening” that will start a dialogue with prospective customers.

“Pop” stands for purposeful, original, and pithy. The wordplay is based around filling out the following “W9 questionnaire”:

W1. What am I offering?

W2. What problem does my idea or offering solve?

W3. Why is it worth trying and buying?

W4. Who is my target audience?

W5. Who am I and what are my credentials?

W6. Who are my competitors and how am I different from them?

W7. What resistance or objections will people have to this?

W8. What is the purpose of my pitch?

W9. When, where, and how do I want people to take action?

The (core) words that you choose to answer these questions are used to help you create a message that is uniquely yours. She gives over twenty different techniques (including rearranging cliches, inventing new words, rhyming, etc.).

Getting Everything You Can Out Of All You’ve Got

Getting Everything You Can Out of All You've Got

Jay Abraham calls himself “America’s Number One Marketing Wizard”. His client list is impressive and in his 25 years he has amassed a lot of knowledge about what works – why – and when.

In this dense book (published in 2000), Jay focuses on using marketing to increase your business revenue. His book starts with a simple formula:

Number of clients * Average Client Sale * Sale Frequency = Total Income

His book then proceeds to show ways to increase the number of clients, increase the average client sale, and/or increase the sale frequency.

The book contains a very useful 50 question list to help you focus your marketing (“Where do my clients come from specifically (demographics)? When I create a new client for my business or profession, who else have I directly created a new client for? Who are my biggest competitors and what do they offer that I do not?”).

While some of Jay’s suggestions require larger budgets to achieve, some of his ideas are quite provocative:

  • Calculate the lifetime value of a client and spend appropriately to capture new ones.

  • Better than risk-free guarantees

  • Create better add-ons – what does your client need before using your product? After? Make it easier to purchase automatically.

  • Always test your marketing pieces (split-testing, telephone, email, sample, price, etc.) Measure your ROI. Consider split testing.

  • Creating host-beneficiary relationships

  • Creating a (detailed) referral system

  • Regaining inactive clients

  • Direct mail piece suggestions

  • Pre-qualifying leads

  • Telemarketing scripts

  • Bartering

Each of the chapters is full of case studies and examples that help to explain his principles. Any one of these ideas could produce a wealth of results for your business.

Innovation: The Five Disciplines For Creating What Customers Want

Innovation: The Five Disciplines for Creating What Customers WantCurtis Carlson (president/CEO of SRI International) and William Wilmot (director of the Collaboration Institute) share their system for innovating in business. While the book is written for larger corporations, their message translates to all types of businesses.

The book details their five disciplines and provides supporting stories. The authors claim that the chance that you’ll succeed is directly proportional to using all five disciplines simultaneously. Failing to address one of them will doom you to failure.

1. Important Needs. Your product or service must target a customer value (as opposed to a company, shareholder, employee, or public value). A customer’s value = benefits – cost. You can optimize either the benefit or the cost to achieve high value. Likewise, you can compare values using the formula: Value Factor = benefits / cost.

2. Value Creation. You need a value proposition. The value proposition is the core of your “elevator speech”. (NABC = needs + approach + benefits + competition) that addresses:

  1. What is the important customer and market need?
  2. What is the unique approach for addressing this need?
  3. What are the specific benefits per costs that result from this approach?
  4. How are these benefits per costs superior to the competition’s and the alternatives?

3. Innovation Champions. You need people who are passionate and committed. In a small business, this responsibility falls to the owner. One of the challenges in growing your company is finding employees (or partners) who share your “champion-attitude”.

4. Innovation Teams. To innovate, you need collective intelligence. In a corporation, you would have the team all in-house. As a smaller business owner, you’ll need to create your own ad-hoc innovation team in networking, mastermind, or friendship groups.

5. Organizational Alignment. Upper management needs to remove barriers and provide organizational support. This is the advantage of smaller businesses; the organization has a flat hierarchy and people are aware of their fellow team members.

Brag!

Brag!

While last month’s read (“Networking Magic”) detailed how to approach networking, this month’s book by Peggy Klaus focuses on how to talk about you (and your business). I have followed her advice with great results (including increased confidence).

Bragging is different from boasting. Bragging is highlighting your business (in interesting ways) to build a relationship. Boasting is exaggerating your achievements to elevate your status.

Bragging’s goal is to get you noticed and to open the door for a professional relationship. Every time you talk to a stranger is an opportunity for you to build a connection.

Peggy has a great “Take 12” self-evaluation questionnaire (both in her book and her website). Answering the questions will give you great raw material to build your bragologue (a bragging dialogue).

  1. What would you and others say are five of your personality pluses?
  2. What are the ten most interesting things you have done or that have happened to you?
  3. What do you do for a living and how did you end up doing it?
  4. What do you like/love about your current job/career?
  5. How does your job/career use your skills and talents, and what projects are you working on right now that best showcase them?
  6. What career successes are you most proud of having accomplished (from current position and past jobs)?
  7. What new skills have you learned in the last year?
  8. What obstacles have you overcome to get where you are today, both professionally and personally, and what essential lessons have you learned from some of your mistakes?
  9. What training/education have you completed and what did you gain from those experiences?
  10. What professional organizations are you associated with and in what ways: member, board, treasurer, or the like?
  11. How do you spend your time outside of work, including hobbies, interests, sports, family, and volunteer activities?
  12. In what ways are you making a difference in people’s lives?

The book gives lots of “before” and “after” examples which can help you customize your raw material into an authentic (and interesting) brag.

She ends the book with “Twelve Tooting Tips For Bragging” that are gems:

  1. Be your best, authentic self.
  2. Think about to whom you are tooting.
  3. Say it with meaningful and entertaining stories.
  4. Keep it short and simple.
  5. Talk with me, not at me.
  6. Be able to back up what you say.
  7. Know when to toot.
  8. Turn small talk into big talk.
  9. Keep bragologues and brag bites current and fresh.
  10. Be ready at a moment’s notice.
  11. Have a sense of humor.
  12. Use it all: your eyes, ears, head, and heart.

Networking Magic

Networking MagicWhen I started networking, I did it the way most people do: I showed up and hoped to meet people and convince them that they should use my services. It became quickly evident that this doesn’t work (at least not for me).

Networking Magic (by Rick Frishman and Jill Lublin) helped me reframe what networking is, and how to succeed at it. They define networking as the “building and maintaining of relationships”. Therefore to be good at networking, you need to generously give to receive. People who have benefited from your assistance are more likely to reciprocate when you www.

The book describes how to build your own network: both to get information from others as well as to sell your product or services. It describes how to ask for referrals, present yourself, and “work your network”. It’s based around the simple premise that the more you give the more you get (without expectation of getting).

When I now go to networking events and meet someone, I get to know them and find out what business problems they have. My primary goal is to help connect them with someone who might be a great resource for solving their problem. Ideally, the connection would be a person in the same room, so I can make a personal introduction. I’ll often take notes on the back of their business card (or use a spare one of mine if they don’t have a card handy) and follow up with them within a day (with names and contact information). Again, my sincere goal is to help them with their problem.

My secondary goal is to get people to think of me as someone who can help them (building trust). I’ll often follow up with people to ensure that a referral I provided was useful to both sides. If not, I’ll offer other resources. Trust is something that is earned over time. This sort of networking is a long-term process, unlike the vision I initially had of a short-term, “Hi, nice to meet you, here’s my card, want to buy from me?” sales speech.

I personally enjoy connecting people who need something with a person who can provide it (a business “matchmaker”). I love hearing a “thank you” for an introduction that did work.

The Luck Factor: Changing Your Luck, Changing Your Life

The Luck FactorI recently read “The Luck Factor” (Dr. Richard Wiseman), a scientific study of luck. After three years of study, Dr. Wiseman determined that “Luck is something that can be learned”. His research boiled down to four principles:

  • Principle One: Maximize Chance OpportunitiesIn business, do you spend more time trying to sell your product than paying attention? Increase the number of people you interact with (not just the obvious business networking groups). Increase your relaxation. Listen more. Pay attention to what people are saying and doing.
  • Principle Two: Listening to Lucky HunchesIf you know what the return on investment (ROI) is, the decision-making is easy (“black and white”). Unfortunately, many business decisions have incomplete information (“gray”). To be lucky in business, increase your “centered-ness” to build (and trust) your intuition.
  • Principle Three: Expect Good FortuneWe create our own realities. If your expectation is an increase of sales, you’ll be less affected by problems and focus on things that can produce good fortune. Others will sense your focus on the positive, and will react accordingly.
  • Principle Four: Turn Bad Luck to GoodBig business opportunities come from fixing what’s broken or missing, not from improving the status quo a little bit. When something breaks, remember it could always be worse, and find the gift in the problem. Then fix it.

It’s all about changing our (business) attitude. Focus on the positive. Smile. Be thankful. Help others. Trust. Breathe deeply.

No More Cold Calling

No More Cold CallingI recently read a book that made me rethink how I market myself to others and wanted to share it with you: “No More Cold Calling” by Joanne Black. The essence of the book is that the odds of selling something to people you don’t know (“cold leads”) (either by email, phone, ads, or US Mail) is extremely small and therefore expensive. Ms. Black recommends spending time working on your referral networks.

Identify your ideal customer. Ask people you know if they can give you a referral to one or two people that meets your ideal. You don’t just want the names of the people – you want them to contact your referral and have them tell about you themselves. If you’re thinking, “This seems like I’m asking a favor for my business” – you’re right. It’s a favor you’re asking because people really want to help and be helped. Another approach is to join one of a number of referral-based organizations.

By spending time pro-actively building your referral network it’ll result in a higher “close rate” and better clients as well. You can still do your “cold lead” development to keep your branding going, but referrals, she claims, is where it’s at.

Here’s who I’m looking for: a business owner who is ready to change their day-to-day business practice to leap in front of their competition.

Who are you looking for?