How To Make Your Business Message Go Viral

Creative Business Ideas, Publicity

Dandelion
Photo by Emiliano Ricci

I am often asked what tricks people can use to get their video or product announcement to go “viral” (spread online quickly). In almost all cases, people are trying to make an entertaining message get passed around like a funny joke. If the message does get passed around, all too often the business part of the message is forgotten. People get traffic to their website, but no one is paying attention to the business – only the entertainment. It’s a lost opportunity.

The late Dr. Everett Rogers described in his book Diffusion of Innovations (first published in 1962!) the five key ways innovations spread (or in modern lingo, go viral):

  1. What benefit do the consumers notice: price, prestige, appearance, convenience, and/or satisfaction? The clearer the emotional benefit, the faster the innovation spreads.
  2. How easy is it to use your innovation (from what your consumers are already using)? Habits are hard to break. Bigger changes require bigger benefits. Smaller changes only require smaller benefits.
  3. How steep is the learning curve? The more education, the lower the likelihood for spreading the word.
  4. How easy is it to sample? A free experience reduces the fear of a bad choice.
  5. How easy is it to see the results? The more obvious the benefit, the higher the likelihood for spreading the word.

None of these are magical incantations to get your idea/product/service to spread like wildfire. However, if you do incorporate Dr. Roger’s messages into your next viral marketing campaign, you dramatically increase both the speed of the message and the retention of it.

A Tagline For My Consulting Business?

Names + Taglines

I’m trying to come up with a tag line for my Consulting Business. This came up during the design of my new business cards. The company name is Pierce Consulting, Inc., which communicates nothing about the type of consulting I do. On the back of the card (and for uses elsewhere) I want a tag line to accompany what I already use, which is “Federal Contract Services” – (I might mention I’m not tied to that either.) There’s two of us in the company so we’re small, and we do no outbound marketing. All our business comes from referrals – and it’s plenty for now, and has been for the last 7 years. We work with commercial industry companies of any size, from the giants in telecommunications, document production, and express shipping to the smallest resellers and integrators that want to sell their wares and services to the federal government. Our specialty is securing these companies what’s called a GSA (General Services Administration) Schedule Contract, which is a contract vehicle that limits competition, and generally simplifies the government purchase process. The GSA has a Schedules program for just about anything you can imagine, for everything the Government buys, from granola bars and tunafish, to Information Technology, Office supplies to Air Craft Carriers to Neurosurgical Navigation equipment. We prepare a proposal for the company (in accordance with the incredibly confusing, ridiculously long – 100-300 pages of strict instructions and requirements of the GSA’s solicitations), and negotiate terms, conditions, and pricing on behalf of our clients. It’s about a six month process when you know what you’re doing, and we do, and a year or more, or never because your offer is rejected for non-compliance, if you don’t. Companies don’t have the luxury of time to work through the administrivia and red tape, or deal with the varied personalities of GSA’s personnel, they just want the contract quickly so they can go forth and sell. Not glamorous consulting, but in high demand. There are lots of large consulting firms and legal entities that do this, especially here in the Nation’s Capital. We’re not the biggest, not the cheapest, but we are personally
committed to each client, de-mystifying the process from proposal prep to contract award – and we do the majority of the work required throughout the process. What six or seven words convey all that?

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Jay’s Answer: Thanks for a very thorough background to your problem!

You’re right that your business name does nothing to help clarify what you do.

“Federal Contract Services” is vague but does describes what area you operate in. A tagline needs to focus on the benefit to what you do. Here are some ideas to get you started:

  • Cutting Through Federal Contract Services’ Red Tape (note: “cutting through” can be a play on “pierce”)
  • Simplifying GSA proposals
  • Improving B2G (Business-To-Government) Sales

A Better Pricing Model?

Services

I run a strategic firm and I’m putting together a proposal for a company who is doing well and needs a plan and execution of all marketing functions except sales (strategy, PR, AD, positioning, management of campaigns, etc.)

This is slightly different than what I’m used to, however I believe that the best pricing module for them is a combination of a contracted monthly retainer and a modicum of funding that goes into a capital account.

My question is: can you give a sound reason for another pricing model (to the client) and if not then what are some of the pitfalls that I should consider as I proceed in pitching it to the client.

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Jay’s Answer: To your knowledge, has your client already used this pricing model previously? If so, they’ll know the pros/cons.

If you’d present this to me, I’d ask for a breakout of how much it’d cost for each of the planning/functions you propose. To achieve the agreed-upon goals, I’d want to have a “to not exceed” number (or a fixed price) to ensure no budgeting problems and to allow me to compare your costs with those of your competitors. Depending on the value of the goals, I might even have a performance bonus (if ROI is over X%, I’d pay more, and if less than Y%, I’d pay less).

A Catchy Name For An Interior Decorating Business?

Names + Taglines, Starting Out

We are located in Northville Michigan. Most clients are near-by not more than an hour away from us. What makes us different or better I would say is that we shop very good quality items with little money, we also use a lot of items that the clients have, and we have reasonable hourly pricing. We really have only done a hand full of business’ and are looking to target that area a little more. We are working with mostly homeowners in family houses. We try to make their house into homes and try to help them have better space planning (rearranging furniture and such). We work with middle class to high end it just depends. We are looking for a name that would apply to the business and residential owners.

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Jay’s Answer: A business client would have very different goals from a homeowner – so one name that works for both will get a bit generic.

Here are some names to get you thinking:

  • Interior Design For A Song (emphasize price)
  • Home Inner Beauty (like a person)
  • Rooms That Reflect You (emphasize uniqueness)
  • Gorgeous Rooms (emphasize beauty)

10th Company Anniversary Ideas?

Publicity

Our company is turning 10 in August 2009. I want to make a story out of our anniversary, from our company promotions, to events etc that will mark our countdown for our 10th.

I’m thinking of a remarkable theme for this milestone event of ours.

What can be the best theme for us? We are into direct selling and multilevel marketing. We value partnership and business relationship to all our dealers, of course with great customer service. We want to highlight on the business partnership, one family supports all.

Believe. Achieve. Succeed. Is this nice?

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Jay’s Answer: The best tagline is one that appeals to your target market.

“Believe. Achieve. Succeed.” is vague and doesn’t mention a benefit to your target market. For example, “Taking Your Income To The Next Level” plays off both the MLM and the benefit ($).

Creative and Yet Practical Sales Plans?

Services

We provide Engineering Design Services since 9 years in the domains of Automotive, Utilities and Industrial Designs. The slow down in our target market has hit us which is evident from our last two quarter results.

I am looking for you offer us more creative and yet practical approach plans, sales plans so that we would move close to our numbers next two quarters.

Our services normally comprises of Product Design, Tool Design, BIW Design and Detailing, Machine Tool Designs, etc.

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Jay’s Answer: Instead of focusing on selling your services, ask your clients what services they currently need. It may be that they’re not in an innovation cycle, but rather trying to figure out how to to better sell their existing inventory. Once you’ve identified their need, if you can help them directly, you’re in good shape. If not, find vendors that can help them directly, and subcontract them out to your clients.

Consider looking in different regions or niches for prospective clients.

Business With Passion: Jeff Raz

Videos

Trailer:

For the last 30 years, Jeff Raz has performed nationally and internationally with circuses and theaters including Cirque du Soleil, The Pickle Circus, Song Circus, Lincoln Center Theater, Vaudeville Nouveau, Dell’Arte Players, Berkeley Repertory Theatre, Marin and S.F. Shakespeare Festivals, TheatreWorks and Marin Theater Company. He has written 11 plays, directed many others and is the founder and director of the Clown Conservatory, a program that has trained some of the top young clowns who are currently performing around the world.

Website: www.JeffRaz.com
Email: jeffraz@aol.com

Business With Passion TV Show Logo

Tagline For National Security Solutions

Names + Taglines

We provide national security solutions to governments, hence the keywords use now will be strength, integrity, security. The internal team has came up with taglines such as “Your integrity, our priority”, “Security is our Main Priority”, “Leave your security headache to us”. etc. but all has been rejected.

The feedback is that the tagline is not catchy, and keywords used are just around the keywords we know, hence the taglines were deemed too technical and only understood by internal staffs.

How do i get the message across to the government officials?

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Jay’s Answer: As you know, there’s no such thing as total security. So focus on the benefit of your specific offering:

  • Keep Government Secrets Safer
  • Protecting Country Borders
  • Communications Without Eavesdropping

A Name For Golf and Curling Facility?

Names + Taglines

I am looking for a name, describing a golf and curling facility. The facility is used during the summer as clubhouse for the golf club and in the winter the curling rinks are used as well as the pub for after curling.


The curling club is rents the ice time at the facility, so we can’t name it XXX (X= name of the city) golf and curling club, as the club is independant and has used the name XXX (name of the city) curling club for a long time. Therefore I am looking for a name, describing the golf and curling. In the wintertime, the facilty also offers cross country skiing on the golf club.

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Jay’s Answer: Given that you want to mention both curling & skiing, why not: XXX Golf & Winter Club

Alternatively, use the tagline to mention the golf, curling, and skiing that you offer, and leave the name as “The XXX Club”?

How To Launch A Retail Engagement Program?

Branding

I want to launch a retail engagement program (loyalty program for the trade). I work with a mobile company and the program will target initial 100 dealers and then take it to 500 next year. Any ideas on what points should I cover in this program?

We don’t want to make it a sales based scheme or a points program, but an overall brand engagement program..building a relationship of them with our brand…pls help

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Jay’s Answer: Here are some ideas in general:

  • Make it easier for them to sell your product. Provide an easy program that compares/contrasts your product against the competition.
  • Make it less likely people will return your product. Ensure that you’ve tested your product well (for ease of use, ruggedness, etc.).
  • Make it so anyone can sell your product. Make the product sell itself: great/colorful graphics, compelling text, language based on extensive testing on target market’s needs.
  • Make it fun to interact with your company. Don’t just be another corporate offering. Is your website entertaining/cool? Your receptionist/customer support amazingly friendly/patient?
  • Presell the product for them. Do great ad and PR campaigns targeting the demographic. Your goal is to have people come in off the street and ask for your product by name.