Category Archives: Creative Business Ideas

Marketing 202: Networking Skills

(Prerequisite: Marketing 201: Networking Goals)

You now know your goal for attending an event. If you’re naturally outgoing, then you’re well on your way. But what if you’re shy? Nervous? Insecure? Not a “people-person”?

I never considered myself good at social events until I realized that socializing is a skill that can be authentically learned. You don’t have to fake a personality to succeed, and in fact the only way you can get good at socializing is to develop your strengths. There are some people who are naturally magnetic. If you don’t know your social strengths, ask your friends for their honest evaluation.

Here are some of my networking skill tips:

1. Count Quality, Not Quantity. Some people I know go to events to collect other people’s business cards. They judge their success by how thick their card stack is. How often have you had someone come up to you, hand you their card and say, “Use my services!”, then they repeat this with everyone they see? Rather than playing the “numbers game”, spend time getting to know people in-depth.

2. Be More Interested In Them. People love talking about themselves. Ask people what they do. Why do they do this job? What’s in it for them? Where’s their passion for their job? I personally love hearing about people’s passion – whatever it is.

3. Avoid The Common Questions. “What do you do?” is the common first question people www. People need to get their elevator speech off their chest. Let them. Pay attention. Then ask a question that you ARE interested in. Why? How long? What did you do before?

4. Talk in Specifics. Don’t talk about the weather.

5. Reveal Something About Yourself. You build trust by sharing something about yourself.

6. Find Commonality. If nothing else, you’re both at the same event. Why? Anything you both witnessed?

7. Thank You. A single interaction doesn’t build relationship. Send a “nice meeting you” email. Even better, a hand-written note.

8. Reconnect. When you see someone you met before (even if you don’t remember their name), say, “Hi”. People like to be recognized.

9. Remember Why Are People At The Event. People go to networking events to network. That means that you can potentially go up to anyone at an event and say, “Hi”. Introduce yourself.

10. Look For Other People Not Talking To Anyone. Inserting yourself in someone else’s conversation can be awkward. People are often relieved to have someone talk to them.

11. It’s Networking, Not Dating. Don’t take it personally.

12. It’s Networking, Not Dating. Keep your goals professional. If you’re at an event to get a date, it’ll confuse the person you’re talking with. Are you interested in them or their business?

13. Dress Nicer Than You Normally Do. You’ll feel better about yourself. When you feel better, it’s easier to be friendly.

14. Play The Host. Even if it’s the first time at this sort of event, welcome people. Look them in the eye. Ask them how you can they help. Pass along some tip (the bathrooms are around the corner). Introduce people to each other.

15. Help The Host. Introduce yourself to the host. Tell them why you’re at the event, tell them that who you’d like to meet and why. By being open to introductions, you make the host’s job easier.

15. Pay Attention To Your Energy. You don’t have to be networking all the time. Allow yourself some quiet time. Look around the room. Grab something (small) to eat.

16. Be Careful About Alcohol. You only get one chance to make a first impression. Alcohol may cloud your professional judgment or cause your tongue to slip.

17. Make Eye Contact. Make sure to give the person you’re talking with your complete attention. Besides being polite, it’ll relax the both of you – since they know you’re “there”.

18. Smile. Happy looking people are more approachable.

19. Don’t Take It Personally. Social events can be stressful. Some events are better for you than others.

20. Practice. Think of networking like dating. When you first started dating, you might have been quite awkward. Instead of trying to make the event be a huge success for you, simply try to improve your technique.

The key thing is to be authentic. People can spot fakes easily. Find (or develop) some social skills and get really good at them. You might even find yourself looking forward to attending more networking events.

How do you keep track of your network? One free software solution is Highrise.

Marketing 201: Networking Goals

(Prerequisite: Marketing 101)

Have you dreaded going to a business event? While at the event, found yourself wishing that the event would end soon so you could go home? Once at home, you then wished you were more outgoing and could connect with people at the events?

First, determine your motivation(s) for going to the event:

  1. To be “seen”
  2. To meet new people
  3. To get information from others
  4. To share ideas with others
  5. To get known
  6. To sell others your product / services

Different goals require different approaches:

  1. To be “seen” – This is the easiest goal to achieve. Basically walk around, smile at people, and talk to people that you know or who approach you first. You’re passively attending the event.
  2. To meet new people – Here’s a secret: everyone who goes to networking events wants people to talk to them. Go up to people who are by themselves. Ask them about their business and non-business interests. Share something of interest about yourself. You’re trying to find people who you “connect” with. Smile. When you’ve met someone of interest, get their contact information and follow up.
  3. To get information from others – Think of the event as a big informational interview. Introduce yourself to the host, and tell them that you’re looking to talk to people who might have answers to your questions. The host’s introduction will smooth the opening, and the “experts” will be flattered to be sought out. Make sure to thank the experts after the event with an email or (even better) a hand-written note.
  4. To share ideas with others – This is basically the other side of the previous goal. When you first arrive, introduce yourself to the host. Tell them of your expertise and give them permission to introduce others to you. You’ll be helping the host provide a useful service (other than simply greeting) and also establish yourself.
  5. To get known – There’s an advertising axiom that says you need to see the same ad 7+ times before it’s in your consciousness. It’s also true at business events. While you only have one chance to make a first impression, consistent following-up with people will result in being recognized. To get known, you need to repeatedly show up to events. You don’t have to talk to the same people each time (simply being “seen” is often enough), but do make it a point to remember something about your last conversation with them. People like to be remembered. Follow up with people you’ve met (for the first time) with an email or note.
  6. To sell others your product / services – Many people go to events to find a new customer. Think back to all the events you’ve gone to. How many times have you talked with someone and thought “I need to buy that NOW”? Instead of hard-selling yourself, tell stories about people who’ve used your products or services. Highlight the benefits. Tell how you solve their problem. Offer to send them marketing materials. You might introduce yourself to the host, and ask them for an introduction to someone who might benefit from your product / service. A “warm” introduction is much better than a “cold” one.

Next month, I’ll share some networking tips. Until then, I’d suggest reviewing one of my previous articles for tips for talking about your product or services (“So, What Do You Do For a Living?“).

Marketing 102: Co-Marketing And Cross-Marketing

(Prerequisite: Marketing 101)

You’ve crafted your marketing message (customer benefit, customer trust, and customer emotional connection). What now?

If you already have a customer base, tell them (email, postal mail, phone calls, etc.).

If you want more customers, try co-marketing or cross-marketing.

Co-marketing is working together with another company to market your products. Generally co-marketed products have a “fit”.

Cross-marketing is a type of co-marketing where the products are loosely related. The relationship can be a simple, “Now that you bought a hamburger, would you like fries with that?”. Sometimes it’ll take a bit of sleuthing to find out what your group has in common – A club affiliation? A love of art? Restaurant? Hobby? A type of car?

Let’s continue (from Marketing 101) our example of Janet, who makes earrings.

Janet could join together with some of her fellow jewelry makers and offer a jewelry show. In addition to advertising the show publicly, each jewelry maker would invite their customers. [co-marketing]

Janet realizes that a number of her customers do yoga. She approaches the local yoga studio, offering to make a beautiful display of her earrings. With the display is her contact information (on flyers for people to take home). In exchange, Janet offers to display the studio’s yoga brochures at her events (or on her website). [cross-marketing]

Both of these techniques require cooperation from other companies. When approaching others, highlight the mutual benefits. Later on, ensure follow-through. Proactively tell your co-marketing partners what you’ve done.

How To Start Your Online Business For Free

Let me first answer the common questions:

I’m not a computer whiz. Creating a website isn’t much harder than creating a document in your word processor.

I don’t have a lot of time. Spend more time selling your products (services) and less time setting up your business using the detailed steps.

Is this really free? Yes.

Why? By giving you a free website, companies build your loyalty.

Why do professionals charge $1000s? Anyone can create an online business. Making the website look “sharp” is a job for the pros. If you don’t have thousands of dollars to spend, create something functional now and improve it later.

The “catch” is that for free you won’t get your own domain name (www.MyBusiness.com) . Instead, you’ll have to have a name like: MyBusiness.googlepages.com. From a professional marketing perspective, this isn’t ideal. However, if you have no budget but want a website, then this will work wonderfully. There are a number of companies that will provide you a free website. I’ve found that that “Google Pages Creator” is the best – they don’t insert advertisements onto your website.

  1. Go to: pages.google.com
  2. Create a free Gmail account (if you don’t already have one)
  3. Websites are all about visual appeal. Gather images that highlight your product (or service). Make sure that the images are yours to use (either something you created, is in the public domain, or have licensed).
  4. Design your “Home” page. This page should answer the question, “What problem does your product (or service) solve?” Don’t clutter it with lots of details. The home page is all about getting someone interested enough to read further. Make sure that the home page has your contact information (name, address, phone, email) on it (note: you want contact info on all your webpages).
  5. Design your “Contact Me” page. Make it easy for someone to find you.
  6. Design your “About Me” page. Add a picture of you. This page should answer the question, “Why are you the best person to sell this product (or service)?” or “Why should I trust you?”.
  7. Design your “Store” page. This page should answer the question, “How much does it cost? What are the details? What proof do you have? How can I buy it?”
  8. Go to: www.paypal.com
  9. If you don’t already have a (business) checking account, go to your local bank to get one. Link the account to Pay Pal.
  10. Choose for your Paypal “payment solution” Website Payments Standard. Create Buy Now buttons and/or PayPal Shopping Cart for each product you’re selling. Insert the buttons at the proper locations on your “store” webpage.
  11. Get feedback from your business associates. Does the site look acceptable? Is the information on the site accurate?

The site that you create will be a full-fledged online business. People can find more information about you and your products. They can order from you online. You can gradually improve the look and feel of the website over time.

Marketing 101


? You know how wonderful your product is.
? You know how great a value it is.
? If people could only hear about it, you think, the product would sell itself.

Communicating your offering to potential customers is marketing. The mistake people make is by simply showing the product (in a flyer, spec sheet, web site, etc.) that it will convince people to purchase it. Theodore Levitt (Harvard Business School) said: “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!”

It’s hard to change your perspective (from selling drills) to focus on the dis-interested potential customer (who wants a hole). How do you get their attention?

Here are three key questions your marketing materials need to address:

  1. What problem does your product solve?
  2. Why should they believe you?
  3. Why should they care?

Let’s take an example of Janet, who makes earrings. The earrings are beautiful. Her friends love them. People ask about them when she wears them around town. How does she market them?

  1. What problem does her product solve? Janet’s earrings allow the wearer to express their individuality, since each pair of earrings are unique. They are affordably priced.
  2. Why should they believe her? Besides showing a gallery of people wearing her creations, she should seek out testimonials of how people feel when they wear them.
  3. Why should they care? People primarily care about 3 things: money, relationship, or health. Janet’s earrings are relatively inexpensive ($19.95/pair) [money]. Janet’s earrings are made of hypo-allergenic materials, avoiding ear infections [health]. People that wear her earrings feel more attractive and if you feel more attractive, you are more attractive to others [relationship].

What could be some of her simple marketing messages?

  • Unique earrings affordably priced. [money]
  • Feel more attractive for $19.95 [relationship& money]
  • Earrings that people notice. [relationship]
  • You’re unique. Are your earrings? [relationship]
  • What does your earrings say about you? [relationship]
  • Earrings that are good for your body [health]

The right message is the one that works in the niche she’s focusing on, since each niche has different priorities of money, relationship, and health.

What’s Your Niche?

Do you want to make it easier to find people who want your product or services? Instead of saying, “This is great for everyone”, you want to say, “This is great for you.” This article details how to simply and clearly define your narrow offering.

Definition. A niche is a group of people with a narrow common problem. While you could have a niche of people who want money, a better niche might be “people who want money to pay off credit card charges” (and perhaps, “people who want money to pay off credit card charges incurred by purchasing clothing”).

Benefits. From your client’s perspective, a niche means that you understand their common problems. From your perspective, niche prospects are easier to find and you can charge them more for your specialized offerings.

Danger. Some people think choosing a niche means that you’ll miss potential clients (who would benefit from your offering but aren’t in your niche). You can’t be all things to all potential clients. If you must, pick more than one niche.

Classify. What’s common about your existing clients? What group of people would you like to work with?

Brainstorm. Niches are adjectives. Look through lists. What are people searching for online?

Let’s take the example of Peter, who’s a life coach. While he can help anyone working on their problems, he likes working with men. Men with what problem? Having recently been divorced, he understands the process and wants to help men who also have recently been divorced. He could even specialize further (men who have been divorced because their wives fell in love with someone else, etc.). He’s now a specialist, and his marketing materials would target his demographic.

Top 10 Ways To Get Noticed

Here are my rules for businesses to get noticed by (potential) clients.

Do something…

1. … altruistic – People care if you’re trying to help people.

2. … politically incorrect – Challenge the prevailing wisdom.

3. … current – Tie your message to something in the news.

4. … clearly useful – Save a life. Save money. Save time.

5. … personal – Don’t stand on a pedestal. Share your fears and joys.

6. … funny – A humorous story gets passed around often.

7. … transparent – Avoid the “it’s too good to be true”. In your offers share what’s in it for you.

8. … outrageous – Take an idea to an extreme (“Pogo stick Olympic games”)

9. … measurable – Let others be the judge of your work (“Consumer Reports Magazine”).

10 … simple – Use few words. State the essence.

Bioneers 2006

This is a special edition of Creative Business Ideas. The focus isn’t on business-as-usual, but rather my notes and sketches (something I’ve learned about my listening style is that I can remember talks better if I’m sketching while listening) from the various sessions I attended at the Bioneers Conference held in San Rafael in October. I was inspired by all the presenters to do more, to care more, to think more about people, our planet, and how we inter-relate.

If you have any questions about any of my notes, please contact me.

If you want to listen or watch the presentations for yourself, click here

fishturtleKenny Ausubel

Paul Stammets 

Paul Stammets

  • Kingdom -> Kindom
  • 30% of human DNA is the same as fungi
  • fungi are 90-100 million years old
  • 1 cu in of soil has 8 miles of mycelium cells
  • mycelium are sentient – aware of surroundings
  • 1 cell wall thick – catch water and filter micro nutrients/spongy
  • mycelium network similar to internet model
  • first land-based life
  • “microzoic fungi will inherit the earth”
  • Largest living thing on earth is 2400 acres/2200 year-old fungi
  • Strong enough to push through asphalt
  • Initiator of habitat restoration
  • has patent that can eradicate any queen-based insect colony using 1cent of material
  • Friend of Dr. Weil
  • Bioshield Department – NPR interview
  • Fumitopsis officianis (can treat smallpox) only found in old-growth forest -> save old-growth for national defense
  • 51 years old
  • “Life Box” – The way to re-green the planet. Cardboard box which has mycelium impregnated. Add soil, water, seeds. 6-8 weeks later harvest!
  • First got turned on to nature in kindergarten, watching a planted sunflower plant’s leaves turn to the sun.
  • “Myconol” – using mycelium to break down carbs + yeast = alcohol (fuel)
  • Wants to make Healing Arts Centers (aka Mushroom Centers)
Sarah Crowell
  • People learn using words, numbers, movement, sound, images, and spaces
  • Project Destiny – 18 years old, working with 15 schools in East Bay
  • Satisfaction study, in 1956 US pop peaked in satisfaction.
  • Need real personal contact
  • Spend <-> Distract cycle of consumerism
  • Project Destiny is a “stew” – it takes years to build trust
  • Fear is naturally easier to tap into than Bliss (“Emotion Game”)
Michael Pollan 

Michael Pollan

  • America is in “Deep Fat”
  • 3/4 of the sewers in America are at 1/2 capacity, clogged with fat (from fast food?) which produces increasing number of sewage spills
  • Stonyfield yogurt – blueberries come from Canada, Strawberries from China, and Milk powder from New Zealand
  • The difference in experience/community between shopping at a farmer’s market and a supermarket
  • 17% of the energy use in US is for Food distribution
  • Farmer Market size has doubled twice in the last 10 years
  • Get local support for the Farm Bill = Food Bill. No more corn/soybean subsidies.
James Hillman 

James Hillman

  • We are paralyzed by too much self-awareness
  • Need to separate mind from action
  • Math should be considered a foreign language in school – lots of learning issues
  • Capitalism, by its very definition, is no guarantee of security
  • The job of “education” is long-term job placement
Lois Gibbs 

Lois Gibbs

  • Love Canal
  • Found out that poisoning people is not illegal (if you have a permit)
  • Corporate license – allowed to take babies vs. hunting license (not allowed to hunt babies)cost benefit analysis includes cost of human life
  • Science is not enough
  • Anti-pvc campaign (pvcfree.com) (movie)
  • Precautionary principle: If safer, must use technology
Joan Blades 

Peggy O’Mara

Gary Ruskin Joan Blades and Peggy O'Mara

  • Traits of healthy families: appreciation on a regular basis, commitment (to each others’ welfare), communication (free-flowing), time with each other, spiritual wellness, and coping ability (ask for help)
  • Traits are undermined by consumerism, materialism, (lack of) health insurance, not enough money, and lack of paid (family) leave
  • salary.com calculates a mother’s worth is $131,000/year
  • Genius is a happy accident. Parents are amateurs
  • No evidence-based health-care
  • Joan Blades (momsrising.org / moveon.org), Berkeley Systems, Mediate Your Own Divorce, Motherhood Manifesto
  • breastfeeding symbol contest
  • Many mothers are one sick child away from being fired
  • Gary Ruskin – Commercial Alert
  • Marketing-related diseases (33% of children in US are obese/overweight)
  • “Born to buy”
Rachel Naomi Remen 

Rachel Naomi Remen

  • Mastery -> Mystery
  • Read Hippocratic Oath Prayer
  • Tikkun Olam
  • Bless (out load) others (including strangers)
  • Grandmother Spider – web of connection
  • Kabbalah – “Everything has a dream in itself”
  • All life needs from us is our faithfulness
  • Anger is a tool of change
  • Lamed-Vav (36) – # of people capable of carrying the suffering of the world. Since no one knows who they are, need to have compassion for everyone
  • Commitment to future patients – “May you find in me a mother’s healing”
  • Wholeness of world one heart at a time
Maria Elena Durazo 

Maria Elena Durazo

  • Cesar Chavez
  • Apollo Alliance
  • Attempting to unionize truck drivers for ports
  • Screwed: The Undeclared War Against the Middle Class — And What We Can Do About It
Spencer Beebe 

Spencer Beebe

  • Ecotrust
  • Natural Capital Center, Portland (1st environmental bank)
  • “Bumble” – dog’s name
  • Fire on raft floating down the Columbia (to make s’mores)
  • Competitive advantage: bioregions > nation-state
  • Should copy nature – there’s no other model!
  • Jane Jacobs
  • Tom Linzey
  • New Mythology
  • Local movements: forest, banking
  • “Follow The Fish” -> Salmon Nation
  • Progress Traps
  • 5 year-olds know more than experts?
  • We live in an “orange society” (segment everything) – should live in an “apple” society
  • “To Save the Environment — Stay Home”
  • “If you’ve come here to save me go home now. If you see yourself in me, maybe we can work together”
Sofia Quintero 

Sophia Quintero

  • Women earn 2/3 of men in business, yet only 1/4 in the arts
  • Hip-hop fiction
  • “Black Artemis”
  • “Divas Don’t Yield”, “Picture Me Falling”, “Burn”, etc.
  • Chica Luna – the F Word (Feminist)
  • Invisible or targeted choices?
  • Can engage people on diff levels: individual, collaborate, or entrepreneurial
  • Commercial consciousness
  • I’m not here
  • Need to meet people where they are to take them someplace better
  • Wants to create a “Sundance Festival” for women of color
Paul Hawken 

Paul Hawken

  • Positive Social Change
  • “Blessed Unrest”
  • Van Jones
  • Enlightenment is not the goal – Charity is
  • NGO
  • Golden Rule
  • All life is sacred
  • Committee responsible for our children
  • Salmon Nation
  • Create conditions that are conducive for life
  • Can no longer import our lives
  • Spiritual awakening (Karen Armstrong)
  • A tree cut down by a logger should affect a black child as much as a black child cut down by a gun should affect a logger
  • Powerful words (Rosa Parks): There comes a time…
  • Compassion
  • Environmental/Social Justice Movement
  • Immune system response
  • We are born with altruism
  • We have a quadrillion cells

I’m Sorry

Last month I got a personal lesson about making a public mistake. While emailing the September issue of this newsletter, I had a technology meltdown resulting in an email containing my address book being sent to everyone. I got a number of emails from people who were understandably angry/annoyed. A number of people requested to be opted-out from future emails. I responded to each email personally. It was a personal disaster for me, since I’m quite tech-savvy and such things should “never” happen to me.

When I realized the mistake, I had a couple of options: 1) ignore it and hope that if I didn’t bring someone’s attention to it then perhaps no one would notice or 2) email everyone and tell them what happened, why, and why it should never happen again. I chose #2 (but some part of me wanted to close my eyes and simply pretend it never happened) believing that if I honestly apologized people would realize that mistakes do happen and forgive me.

It seems that technology continues to be a double-edged sword in business. On one hand you can send one email to hundreds of people with a single button press, which is very efficient. However, with this power comes a responsibility to ensure care. Years ago I used an email program that allowed you to un-send emails (if they weren’t yet read) – it was a feature that allowed me to “save face” on occasion. It’s a feature sorely missing in “modern” email programs.

As a business owner, you’re very busy answering the phone, correspondence, email, etc. Your attention is split between the job at hand and the 10 more you need to do by days’ end. You’re trying to do it all, do it perfectly, and …. something slips. Perhaps it’s a small goof. Now what?

With the acceleration of modern life and prevalence of multi-tasking, the creep of imperfection increases. You can’t help it – there’s simply no way to do more in less time and still get perfect results (whatever that means).

What I’ve learned is I need to do less, not more. If you do less, you can focus better on the fewer things that need doing. But it comes at a trade-off, fewer clients, fewer phone calls, less time reading emails.

Life is about balance. So is work.

Talk Little, Ask Lots


I recently attended a conference where Alfie Kohn (“Punished By Rewards”, “Unconditional Parenting”, etc.) spoke about parenting a child. As he described healthy ways of parenting, I was struck by the commonalities of a parent/child and a business/client relationship.

One of his speeches was summarized by “Talk Little, Ask Lots” – stop talking and be curious about the other person’s needs and feelings. As I mentioned in last month’s newsletter (“So, What Do You Do For a Living?”), as a business person you want to engage in a dialog to understand the potential client’s needs and build trust. After you’ve introduced yourself, shift the conversation back to the client. What’s their problem? When does it need to be solved? What have they tried? What’s their budget?

Only after you’ve asked these questions can you begin to figure out if you can help them. Are they are trying to solve a symptom or a problem? Is this problem a match for your business (sometimes the best service you can provide is a referral to an expert)?

Remember, the goal of the conversation/meeting is to develop a long-term relationship. If you can communicate with passion, honesty, and wisdom you’re well on your way to bridging the divide between prospect and client.