Category Archives: eMarketing

How To Do B2B Marketing Inexpensively?

Our small, B2B company is trying to ramp up its marketing, and we’ve given ourselves the challenge of making marketing headway for an entire month without hiring any outside services or incurring any outside costs at all, using our elbow grease alone. We’re open to both old media efforts and online footwork.

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Jay’s Answer: Before you try to make headway, spend time to figure out your strategy:

  • What market segment has been your largest customer?
  • Why have they been buying from you (and not your competitor)?
  • Who are your competitors now? (things may have changed)
  • What have your customers biggest feedback/complaints have been?

Once you’ve gotten clear on who you have been selling to, spend time to figure out (i.e., brainstorm) who else (i.e., other niches) would benefit from your offering. Notice that you might have to change the language of your marketing materials to appeal to them. [Cost $0]

Next, look at your website. Does it have analytics installed? If not, add it (Google Analytics is free). It’ll provide invaluable information about who’s visiting your site, what they’re looking for, how they found your site, etc. [Cost $0]. Once you have data, see what other pages you can add to your site to specifically appeal to the market niches you’ve identified (above).

Next, segment your customer list (CRM). Have you tracked who’s purchased from you, why, when, etc.? Segment your list based on purchase habits, region, industry, etc. This will allow you to make a more targeted e/mailing in the future, talking to the segment’s specific needs. This will result in a higher percentage of sales if you’ve done your homework. [Cost $0]

Get current in your industry. It might mean due dillegence on competitors, reading journals/blogs/books. Talk to customers (call your own, etc.) to learn what products/services they need (both before using your offering and after). Learn what they need. Become up-to-date about new technology, innovations, and problems. [Cost $0]

Write articles. If you have some new offerings, observations about the industry, case studies, or cautionary tales, write about it. Submit the articles to well-read journals in your field. Also place the articles on your website, mention it on appropriate blogs, and submit to article banks. [Cost $0]

How To Market My Short Film?

I am starting a production company and have a 10 minute short film that I want to market and sell for download what is the best way to market?

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Jay’s Answer: Perhaps the simplest way would be to create a 1-minute short of your film, and upload it to the various free video sites (YouTube, etc.). The short gives a sample of the movie, perhaps with some testimonials, but with your website featured prominently.

Your website itself will have the short, plus stills from the movie, and more testimonials (on why it’s such a great movie, who learned what from it, etc.). If you have supporting material (blog, ebook, etc.) you can attempt to build a network around the movie, providing something of value.

Lastly, don’t overlook selling it on iTunes, Amazon, etc.

How To Advertise My Life Advisor Business?

I am a Life Advisor with years of experience helping families, teenagers, co-workers, and executives on Wall Street with life issues. I have a good reputation with my clients who continue to use my services. Now I have my Life Advisor business on line were you pay a fee for one e-mail and I respond to the question within 24hrs. I need ideas on how to market my business to all people in person and on line.

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Jay’s Answer: You have a big challenge. The internet is full of people who are happy to answer questions (for free) on a wide variety of topics. To get people to pay for your services, you need to show them that your information is not just worth it – it’s a huge bargain. You’ll need to build your testimonials on your website to show the types of people/problems you’ve helped with (and their concrete results).

Once that’s all in place, you start by working the network of past clients (perhaps creating an monthly online newsletter about live issues in general, etc.). Your website needs an opt-in form to receive the newsletter so you can regularly reach out to people who are interested in you and your offering.

As for in-person, you don’t want to mention the email route initially. Why? Because you’re standing in front of them – human-to-human. Keep this connection alive by telling them about how you help people. And if they’re interested, they’ll ask about your services. Then you mention email as an option.

Coping With Catering Copycats?

Few months back I started a catering biz that provides Authentic Home-made Indian food for busy couples & students. However, the moment I started I have copy-cats and competition arising from everywhere.

I have an awesome website and online ordering. However, I am afraid that if I put my website on my ads then my competitors will see it and soon create their own. Also, how do I screen calls to ensure that I am not giving info to a competitor instead of a customer? Please help.

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Jay’s Answer: Your website and onsite ordering aren’t your main benefits. The #1 question is, “How awesome is your food?” If people are loving it, then help them to spread the word: give out frequent dining cards, or discount cards to give to their friends, etc. If the food isn’t awesome, either improve it or differentiate yourself: organic, local ingredients, custom orders for people with food sensitivities, etc.

Don’t worry about your competitors. They’ll always be there, and if you’re good, they’ll be following you. The trick is to lead, not follow them. Continue to offer things that your clients want/need, whether it be food, spices, or even recipes to make their own food.

Name/Tagline For a Diaper Cake Business?

My mother is starting her own diaper cake business and we were looking for a name that is not only unique but easily identifies her line of work. This started as a hobby but has turned into so much more. She will also have an website so the name would need to transcend to the web. Although diaper cakes will be her main product, there will also be towel cakes and other baby shower favors. We were thinking of “Caking Around” but only receive frowns in return when we throw the name out for family to critique. Any ideas? Also, is a tagline needed for this type of business.

Who specifically is she targeting? Her target is mainly baby shower hostesses, friends, pregnant women, and she’s also had a couple of businesses order from her to provide gifts for expectant clients.

Where are these people located? South Georgia/North Florida area; but hoping to expand with birth of a website

What makes her products better/different than anything else out there? Her “cakes” are hand-made when ordered, not pre-assembled waiting for a home. Each cake is unique. She consults with clients to make sure their individual needs are met and a picture of the cake is presented to make sure the cake turned out the exact way the client envisioned. If not, she starts fresh. Each cake includes a handwritten note.

How will she know what name is “it”? What type of name is she looking for? By the look on her face when I suggest names, I guess she will know the name is “it” when she hears it. She wants the name to convey how much time, attention, detail and love she puts into the diaper cakes so that her clients will be completely satisfied.She wants the clients to know that she specifically had them in mind while she was making the cake because she really does think of them throughout the entire process. She was thinking of including her last name “White” but that just seems to come out more as a description of the diaper cake instead of an owner’s name.

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Jay’s Answer: I didn’t know what a diaper cake was either until I looked online (it appears to be a cake welcoming a new birth).

I wouldn’t encourage her to use the word diaper in her business name – it’ll create the wrong connotation.

Here are some names to play with:

  • Tasty Expectations
  • Great Expectations Cakes
  • BabyCakes
  • Birthing A Great Cake
  • Pregnant With Cake

How To Minimize My Website’s Bounce Rate?

I purchase used electronics through my website, but I’m not getting too much sale requests. I keep spending money in Google Adwords but no results. Is it the design, the lack of seals or just need more publicity?

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Jay’s Answer: You’re getting traffic, but the traffic isn’t converting.

It could be: the keywords you’re targeting, your website copy, or your website’s appearance. To start with, ensure that your Adwords ad matches the landing page in content. The surest way people leave is when the click doesn’t result in what they were expecting. Next, split-test your PPC. Find out what works better. Also, split test your website copy.

Finally, realize that not everyone has used electronics for sale. Give them a reason to come back/register with you. Each month, perhaps offer higher payments, contests, etc.

How To Market High-End Ceiling and Lamp Templates?

I needing some marketing advices on how to market the products for (ceiling and lamp template). They at present use distributor to sell. And they would like now go retailing to expand the company. [Pls visit www.plafoncantik.com to see the product]

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Jay’s Answer: Given the website’s photos, I’d suggest focusing on interior designers (both residential and commercial). The product is a high-end specialty product, so focus on people likely to work with clients who’d recommend this purchase (and can create the most attractive use of it).

How Can I Market Myself Using Social Media?

What unwritten rules should I as a marketer be aware of as I enter social media (such as blogging, Facebook, etc.)? I obviously have an eye toward generating leads and building credibility, but I’m told it’s easy to alienate potential clients if they suspect a “hard sell.” How do I strike a balance?

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Jay’s Answer: You actually mention two separate (but similar) goals: building credibility and generating leads.

To build credibility you need to show up online and keep showing up, answering questions (online, if you don’t post you’re invisible). When you do post, make sure that if you have resources to back up your position you provide them. This makes you stand out not just as someone who knows something, but is open enough to let the intelligent online reader decide for them self. Given all things equal, people purchase from those they trust. By posting online (networking in person), people can start to build that trust through your interactions.

To get leads, you need to either ask for them or give them a reason to contact you. When posting, if you have some information that’s more appropriate to discuss off-network, encourage the connection. If you have a report or article, offer that (as a bonus for opting-in your email list).

To make a transition from the social network to your website, create customized profile pages for each social media site you’re a member of. People that read your comments online might be curious about you, so instead of pointing them to your home page, point them to a page that talks about how you business fits into MySpace, or what you love about MySpace, etc.

You can’t sell something if you don’t know what people need. Listen, ask, and when the time is right, offer a solution to begin the sales process.

How To Promote My New Social Networking Platform?

I wanted to solicit your opinion on how to promote a site that I recently launched: (www.goosca.com). This site is a social networking platform that allows its users to purchase real gifts for themselves or for other users (without knowing the recipients addresses in the latter case). Our company or affiliated vendors will do the delivery. Users who do not object to receiving gifts from others provide their addresses at the account registration time. These addresses will be kept confidential and will be used only for gifts delivery purpose. In your opinion, what would be the best way to promote the site and its ideas?

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Jay’s Answer: As you know, creating a new social networking platform isn’t hard – attracting people to it is. There are a huge number of sites competing for people (for example)

It appears that the sole purpose of the site is ultimately ecommerce (and the way you generate revenue) – sending/receiving gifts to people whose address you don’t know. Your privacy policy doesn’t adequately describe the safeguards you place for ordering and storage of confidential user information.. Also, sizing / color choices will be hard for people. Ideally, you want to say, send my new friend this thing, and have the friend choose the color/size to make sure the gift will be received in the spirit it was sent.

To build an online community, you first need critical mass – enough people online (of your target demographic) to attract more people of the same demographic via word-of-mouth. The first round can be your friends, people you know in a club, etc. You want a new visitor to visit and see lots of “action” online.

I’d strongly suggest teaming up with an existing networking site that already has active membership, and attempt to integrate your Goosca patent into their environment.

For a new business, it’s much easier to improve an existing offering than trying to create a new one from scratch.

A Tagline For A Ministry Service?

I need a tagline for a website that I am developing. Need a Minister, Inc is a ministry that will perform services such as weddings, funeral officiating, marriage and spiritual counseling, speaking engagements (for churches, seminars and family retreats).

The targeted population is women of all ages, folks that are churched and unchurched and need these services.

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Jay’s Answer: Try these on for size for: Need a Minister, Inc:

  • Religion Delivered For Your Ceremony (answers the response to your business name)
  • The service that you want. (speaks to un/churched members)
  • Spirited Services For Family Ceremonies. (“family” speaks to women)
  • Bringing The Church To Your Ceremonies (focus on the benefit)
  • Religious Ceremonies For Your Spiritual Events (Spiritual will appeal to un-churched prospects)
  • Personalizing Your Next Spiritual Event (benefit is personalization)